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Can't reinstall MS Office Standard Edition 2003


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#1
drsnet41

drsnet41

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I recently rebuilt my PC. This included formatting the hard disk. I installed Windows XP and then the new Windows Vista Upgrade. I'm now trying to reinstall Microsoft Office Student and Teacher Edition 2003.

When I start the install everything goes fine. I'm prompted for the license key. After I input that the install continues until I get the following:

Installation error: File not Found
A required installation file: PR 103680.CAB could not be found.

I've used this install disk before and never run into this problem. At this point I'm stuck. Can anyone help me?
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#2
piper

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1. Try cleaning the disk with a soft cloth.

2. Try copying the entire disk to your hard drive and running the setup.

3. Call Microsoft at (800) 360-7561 to order replacement media. See Microsoft article 326246 for additional support options.
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#3
drsnet41

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Thanks for your help. I called the number you provided and was able to get in touch with Microsoft Technical Support for no charge. It appears my problem was a CD in bad shape. I cleaned the disk best I could and gave Microsoft remote access to my system. They copied the contents of the CD to my hard disk and were able to install the program for me.
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#4
piper

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Great! Thanks for letting us know :whistling:
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