[drsnet41]

I recently rebuilt my PC. This included formatting the hard disk. I installed Windows XP and then the new Windows Vista Upgrade. I'm now trying to reinstall Microsoft Office Student and Teacher Edition 2003.

When I start the install everything goes fine. I'm prompted for the license key. After I input that the install continues until I get the following:

Installation error: File not Found
A required installation file: PR 103680.CAB could not be found.

I've used this install disk before and never run into this problem. At this point I'm stuck. Can anyone help me?

[Advertisements]

1. Try cleaning the disk with a soft cloth.

2. Try copying the entire disk to your hard drive and running the setup.

3. Call Microsoft at (800) 360-7561 to order replacement media. See Microsoft article 326246 for additional support options.

[piper]

1. Try cleaning the disk with a soft cloth.

2. Try copying the entire disk to your hard drive and running the setup.

3. Call Microsoft at (800) 360-7561 to order replacement media. See Microsoft article 326246 for additional support options.

[drsnet41]

Thanks for your help. I called the number you provided and was able to get in touch with Microsoft Technical Support for no charge. It appears my problem was a CD in bad shape. I cleaned the disk best I could and gave Microsoft remote access to my system. They copied the contents of the CD to my hard disk and were able to install the program for me.

[piper]

Great! Thanks for letting us know