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Trying to eliminate SpySheriff


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#1
AbesInTrouble

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So my wife was using our laptop the other day and managed to get it infected with SpySheriff, which caused it to not connect to the internet. I did some research and attempted to clean my system with a few cleaning processes I found online. I have tried running SmitfraudFix, Ad-aware, and Spybot (all in safe mode), which seemed to fix it. I was able to log onto the internet for one session, but when I powered it up the next day it wouldn't connect. In addition to this, before I ran the cleanups, I was getting an area message from Apoint saying that it could not load a dll. Immediately after running the cleanups, the error did not occur, but it did reoccur after my connection problems started up again. I assumed that SpySheriff was still present, so I took another approach.

On my second attempt, I ran SmitRem, Ewido, CCleaner, and Hijackthis. While these efforts cleaned up more of my system, I still cannot connect to the internet and the Apoint dll error continues to occur. Any ideas? Here is my log from HJT. Sorry for the cut and paste, but I dont have a host to put it on at the moment.

Edited by AbesInTrouble, 20 February 2007 - 06:44 PM.

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#2
didom

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and the Apoint dll error continues to occur

Can you tell me the exact error?

You have posted an incomplete log. We need to see the entire log, including the heading with version details. To copy the entire log, click on Edit, then Select All, then Edit again and Copy. Then paste that into your next reply to this post.
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#3
AbesInTrouble

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The Apoint.exe "error" is just a small Windows pop up that has the heading "Apoint.exe" with the message "Failed to load dll." Not much of an error message, but its all I have to go on. As for the complete HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 9:59:50 PM, on 2/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Ably\Desktop\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\system32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://desktop.cuna...ents/wficat.cab
O16 - DPF: {30439117-02CA-4FBA-ADAF-84C2D8E2004D} - https://desktop.cuna.../spv3icachk.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplane...DC_2.1.0.69.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgree...eensActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1128975507169
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/...mjolauncher.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn...gr.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn...ro.cab53083.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://69.130.26.82:...activex/AMC.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...ploader_v10.cab
O16 - DPF: {EB96A156-E8D0-4A7D-A7AC-B60DFE87A6C6} (CMGVPN.VPNAuthenticate) - https://desktop.cuna...ogin/cmgvpn.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\system32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\system32\S24EvMon.exe


Thanks.
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#4
didom

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Is it possible to download and re-install your Apoint driver http://list.drivergu...ny63/index.html

Maybe that will solve the problem.
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