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PLEASE HELP!


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#1
Jkrik0213

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My comp is running SO slow, and always redirects us. We have DSL can I reset it??? If we can reseet can you help? We just need to clean off everything.
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#2
98springer

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Are you redirected to your ISP? If so you may need to contact them to check your connection. I've had this happen after switching cable modems.

Another possibility is that you may have been infected by a browser hijacker. Check here:

http://www.geekstogo...o_Here-f37.html

Hope this helps.

Edited by 98springer, 19 February 2007 - 10:49 PM.

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#3
millerman996

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Who is your ISP?
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#4
Jkrik0213

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Verizon DSL is my ISP and no I am not redirected there. WHat can I do?
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#5
ultimateslacker2

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Clean your temp internet files.

Clean your cache.

Clean your cookies.

DEFRAG/Diskcleanup.
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#6
ultimateslacker2

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Are you using internet explorer?
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#7
Jkrik0213

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yes i am
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#8
ultimateslacker2

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O.K.

Cleaning cookies:

Open up a browser window.
Click Tools. go to internet opitions.
Under Temporary Internet Files, Click Delete Cookies. Click OK. it may take awhile. Be patient

Cleaning Temp Internet files

Do the same thing but click Delete Files.
It may take awhile so be patient.


Running diskclean up:

Click Start
Click All Programs.
Go to to Accessories.
Click System Tools.
Open up Disk Clean Up
Tick everything and let it clean up.

Running defragmenter

Do the same thing you did for running clean up
But choose Disk Defagmenter.
Choose C:\ drive.

Let that run for awhile. Be patient that one takes a long time.
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#9
Cameron2010

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When you say redirect you mean when you open your broswer it takes you somewhere else?

If so thats adware...

Download this:
http://www.ewido.net/en/download/

And run a full scan.

Hope that helped...
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#10
millerman996

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Your right Cameron2010, it could be ad-aware but then again it also could be the firmware within the modem going out. You might also want to contact your ISP and see if your modem is still within warranty...I work on Bellsouth Tech Support and sometimes our firmware will go out and give a Rapid Logic re-direct. So check with Verizon and see if your within warranty
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#11
millerman996

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Your right Cameron2010, it could be ad-aware but then again it also could be the firmware within the modem going out. You might also want to contact your ISP and see if your modem is still within warranty...I work on Bellsouth Tech Support and sometimes our firmware will go out and give a Rapid Logic re-direct. So check with Verizon and see if your within warranty
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#12
fleamailman

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hi, welcome to geekstogo
since your computer is both slow and your internet is being hijacked
so I am linking you to the malware removal section here,please go though the steps mentioned in the below link, the link will then explain what to do after that
http://www.geekstogo..._Log-t2852.html
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