1. Do you have reliable antivirus and/or antimalware software? Are they up-to-date and have you done a full scan recently? If you think you are infected in any way, please go to the
malware forum and follow the instructions at the top....Especially the
CLICK HERE.That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in
THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)2. Run Chkdsk. Open My Computer, right click over Local Disk C:, Properties, Tools, Error Checking/Check Now. Be sure to check both option boxes. You'll be notified that Chkdsk will run at the next boot. This should take between 20-40 minutes.
3. If that doesn't help, you might consider a Repair Install of Windows.
*** Be aware, repairing Windows does not cause you to lose any data or files, but you will have to reinstall other software you had installed, as well as device drivers and all the Windows hotfixes and updates that you've installed since you put the computer intos service.
To repair Windows, put the
Windows CD in your CD drive. Power the computer down, then power it back on.
When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD. If you don't get this message the first time, reboot and press F12 for the boot menu when the Windows splash screen first appears.
When you see the following message displayed on the Welcome to Setup screen, press ENTER....
To setup Windows XP now, press ENTER.....
At this point an option to press R to enter the Recovery Console is displayed.
Do not select this option.....
On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
Make sure that your current installation of Windows XP is selected in the box, and then press the R key to repair Windows XP......
Follow the instructions on the screen to complete Setup.....
This will repair XP and put everything back to as it first was.....
Again, you will have to reinstall any Hotfixes and OS updates. You will have to reinstall other software you had installed.