[cmrodrig]

After trying to uninstall and install again Norton System Works, I found a problem with the Windows XP - SP2 Operating System:
Help and Support is not working anymore.

I've already manually erase all the occurences of Symantec and Norton on registry and also reinstall XP-SP2.

I can't open my Help and Support page, however the help files of other aplications are working.

Also IExplore doesn't work properly. When doing Help - About, no information about the current version.

Also MSINFO32 not working.

I thing all of these is related with Help and Support not working.

Could you give me more guidance on this subject?

[Advertisements]

My computer is also missing help and support. But I never used it. Though my IE is not working properly either.. I'm with him ^... a little bit of info from somebody would be good.

[Lightninghawk]

My computer is also missing help and support. But I never used it. Though my IE is not working properly either.. I'm with him ^... a little bit of info from somebody would be good.

[cmrodrig]

I've just found the solution in another forum, after two days of continuous search ....

It's like this, giving the name of the author:
BY:

Patti MacLeod
02-27-2005, 03:15 PM

Give this a try and see if it resolves some (if not all) of the things that
do not work.....

Go to Start>Run and key in:
regsvr32 jscript.dll
Click on OK or hit ENTER
Click on OK in the Regsvr32 dialogue box

Go to Start>Run and key in:
regsvr32 vbscript.dll
Click on OK or hit ENTER
Click on OK in the Regsvr32 dialogue box

Go to Start>Run and key in:
regsvr32 mshtml.dll
Click on OK or hit ENTER
Click on OK in the Regsvr32 dialogue box

===================================================

I've created a simple batch program, that would run in your cmd window:

Just copy this text to a file, name it: c:\windows\HelpFix.bat

cd %SystemRoot%\system32
regsvr32.exe %SystemRoot%\system32\jscript.dll
regsvr32.exe %SystemRoot%\system32\vbscript.dll
regsvr32.exe %SystemRoot%\system32\mshtml.dll

Go to Start>Run and key in:
HelpFix


====
After that, my Help and Suport worked again and also IExplore.

How do you create a System Restauration Point without this?
This is also very important for other programs to work.

Kind regards,
Candido Rodrigues