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HELP! I CAN'T FIND THE MODEM


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#1
goofi44

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I reinstalled Windows XP on my system which went well, or so I thought. I went to put my internet disk in and was told that there is no modem detected. So I went to phone/modem and clicked add modem, install. It says it is there but then I get a message saying that the post is interupted or something along that line. Am using hubby's old system now and I would like to get mine back up. I do not know what I did wrong? I was given a bunch of CDs with my system: tools, drivers, applications and resource CD. I tried installing all CDs but it said there was no need as it was all covered in the reource CD. So I went back and started from scratch and just installed the Resource CD. It still said the same thing so I again tried to install from the phone/modem program. Same thing. Please help this system is very important to me. here are the specs:
Dell Dimension 4600, 512 MB Pentium 4 Service Pack 1 with Windows XP.
Thank you

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#2
Tyger

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First you need to tell us how you are connecting to the Internet. If you are on a high speed connection and using a router or gateway you may not need the modem you may be trying to make the wrong kind of internet connection. If you are on a router or gateway it acts as part of a local area connection and you will need to make a LAN connection.
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#3
goofi44

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I am using dial up to get to peoplepc internet
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#4
ultimateslacker2

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See if one of these drivers is yours under the Communication tab.

http://support.dell..../...=WW1&osl=EN
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#5
goofi44

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nothing showing on my system but I know it is suppose to be Conexant/Asus SmartHSFi V92 56K PCI Modem
I looked in control panel and in Communication under network connections too
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#6
wannabe1

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Go to the link that ultimateslacker2 provided. On the Dell page, click the + next to "Communications"...your driver is the third one down. Download and install that driver and your modem should be detected again.

wannabe1
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#7
goofi44

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I would do that but I cannot get online with that system to download it to that system. I appreciate you all helping me though, any other suggestions?
Thank you
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#8
ultimateslacker2

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Hello there.

Is the PC you are on now have a CD-Burner or a floppy drive?
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#9
millerman996

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If so you can download that file to the desktop and burn that file to a cd or a floppy disk and just install it on your pc. Everything should work fine from here on out for you.
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#10
goofi44

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It is suppose to have a cd writer in it so I will try that and let you all know what happens. I did not know you could download and burn a modem and drivers from one system to another. Thanks so much for all your help. If this doesn't work, I will see if I can get someone else to do it for me.
Thanks again.
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#11
ultimateslacker2

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O.K.

Tell us how everything goes :whistling:
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#12
goofi44

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Ok guys, I downloaded it to computer, burnt it to a cd, popped it into my computer and extracted it to my desktop then to a folder. I tried to open and run but must be doing something wrong, still no modem. Any ideas?
Thanks
Marti
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#13
ultimateslacker2

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Go back to the device manager. See any ! or ? marks there in yellow?
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#14
goofi44

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yes, there are a bunch of the yellow ?
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#15
ultimateslacker2

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So you ran this

http://support.dell....mp;fileid=90821

Copied it to a CD ,no go?
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