[goofi44]

yes, I downloaded it, copied it, inserted the cd in my system, followed the instructions on dell support but still nothing. It shows that the download is on my system with some files. I tried to even do setup thru the file folder, nothing happens. I am about ready to give up. I am so frustrated with this. I have never had an issue like this before and I never want one again. I appreciate all your time and trouble. Wish I was more computer savvy though.

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Hello again.

Would you mind posting me a screenshot of your device manager please, and trying to burn it to a cd and posting it on this computer?

[ultimateslacker2]

Hello again.

Would you mind posting me a screenshot of your device manager please, and trying to burn it to a cd and posting it on this computer?

[wannabe1]

Go to Device Manager, locate your Modem in the list, right click on it, and choose "Uninstall". Accept the change and reboot. See if Windows will detect and reinstall the modem using the new drivers automatically.

[goofi44]

Nope, Device Manager isn't showing modems at all.

[millerman996]

Look back in Device Manager and look in Other Devices. See if you see anything like simple communications controller. If you see something to that degree, right click on it and choose uninstall. Then reboot the pc and see if the Found New Hardware Wizard comes up. Then try and install the files that you downloaded and see what happens. Repost what happens please...

[Tyger]

A short digression on how Windows installs the drivers for different hardware. If the hardware is Plug n' Play it has a small memory chip that amongs't other things contains two numbers. One number is the vendor number and the other is the item number for that vendor. If your version of Windows doesn't "know" or recognize those two numbers it cannot tell what kind of hardware it actually is. If you run the correct installation software for the hardware it will tell windows what hardware the two numbers are for and windows will recognize and complete the installation in a normal plug n' play fashion.

So you may have to run the software before your machine will even recognize that a modem is in your machine. This is very common in new hardware installations.