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Error 1311 when installing Office 2007


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#1
Kat232

Kat232

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I have Office 2003 Pro and am trying to upgrade to 2007, though it's the Home and Student edition. When I try installing the upgrade from cd, it comes up with error 1311: Can't find source file E:\sku111.cab. What should I do?
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#2
Jrenter2

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Hi Kat232,

Here is something for you to try. The files should be on the Microsoft Office Professional 2003 disk. But in order for the installer to find the files you need to allow the system to show hidden files, and also not hide extensions. here is how:

1.Click Start, and then click My Computer.
2. Click Folder Options on the Tools menu.
3. Click the View tab.
4. Click Show hidden files and folders under Hidden files and folders.
5. Clear the Hide file extensions for known file types check box.

Next run your Office program that gives you problems and then when you browse to show it the files, just select your cdrom/dvdrom drive where your disk is.

When the install is complete, go back and hide your files/folders again.

Hope this helps. :whistling:

Jrenter2
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#3
Kat232

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Forgot to mention I'm using Vista Home Premium, so instead of Tools the option is Organize. Found what I needed to anyway.

Unfortunatley, allowing the system to see every single possible file did no good. Office Home and Student 2007 still says the same error - Source file not found: E:\sku111.cab. Though why would it be looking for that file name in the E:\ drive, which is my dvd drive, when it's listed on Microsoft's webiste as the Office Professional 2003 file? More ideas? eeeeeeeeek.
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#4
Tim At Tamerlane

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All be it a little late, I am installing Office 2007 and coming up with the same error code. I do not want to remove the existing Outlook 2003 as I have all my contact on that but thought I should be able to upgrade.

I tried, the no show hidden file thing... did not work.

Tim
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