Edited by Cameron2010, 27 February 2007 - 03:30 PM.
Remote Support Question
#1
Posted 26 February 2007 - 09:52 PM
#2
Posted 27 February 2007 - 11:29 AM
#3
Posted 27 February 2007 - 11:36 AM
#4
Posted 27 February 2007 - 03:30 PM
But yes I was wodnering if anyone has ever used Any kind of Remote Support, its used by alot of support sites like for example dell uses something called Dell Connect, its like a enhanced version of VNC.
#5
Posted 01 March 2007 - 03:52 PM
#6
Posted 01 March 2007 - 03:54 PM
#7
Posted 01 March 2007 - 04:26 PM
lol no, Im the one looking for a good affordable Remote Solution.You want a tech to remotely assist you?
I dont knwo why you guys keep thinking I need help, im just asking for advice, and options.
This is in the forums" Serious Discussion" not I need PC Help...
#8
Posted 01 March 2007 - 04:27 PM
Right, yes I've talked with them and GoToMeetinghas alot of options inside it and might confuse the custumer.i have an outside vendor that uses gotomeeting (i think it's powered by citrix...don't know for sure though)...and i've actually used it once here (me and wannabe1 worked a problem for somebody that we just couldn't get the info across to)...it's pretty effective...not sure on the pricing though...VNC is helpfull if you've got direct access to their PC through their modem/router/firewall whatever...
I'm thinking about TightVNC, or Venti GoToAssist
#9
Posted 02 March 2007 - 05:58 AM
Johanna
#10
Posted 02 March 2007 - 07:40 AM
#11
Posted 02 March 2007 - 07:46 AM
if you're serious about wanting to do remote support....something webbased is going to be the way to go...
#12
Posted 02 March 2007 - 10:15 AM
Edited by happyrck, 02 March 2007 - 10:17 AM.
#13
Posted 02 March 2007 - 04:46 PM
well the pchelpware is compatible with all OS that we work with. And theres no router configuration, what we send them is a small .exe and its nnot a server, its just has 2 buttons Connect and Login the costumer only clicks connect and were in! But yes I would like ot have a web based, but I haven't be successful on finding a affordable,reliable one and easy to use.i think the biggest issue that you're going to see with this (from a support side) is the fact that you have no idea what the setup is of the people you'll be helping (i'm assuming you're doing a tech business deal...and not running a network)...which is why i suggested something like gotomeeting or the like....these systems don't care what the other computer is....since it's all web based....they go to a website...and load some activeX software...and you're in....they press a button or two and you've got control.....with VNC you have to get them to install it, make changes in their routers, hopefully there's some form of static IP etc.....
if you're serious about wanting to do remote support....something webbased is going to be the way to go...
Edited by Cameron2010, 02 March 2007 - 04:47 PM.
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