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Hardware Wizard Nightmare!


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#1
Guest_jjsmith_*

Guest_jjsmith_*
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Heres the problem:

When I reboot windows, for some reason, XP pro go's out and tries to add a printer I have already installed. I have uninstalled the printer and then reinstalled the printer with still the same issue re-occuring. I was almost tempted to turn of plug and play but know this could make a system very unstable. Any advise, ideas would be greatfull.

Thanks
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#2
Jack123

Jack123

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01-jjsmith-[Printer not installed-1st March-2007

Good Morning jjsmith (Jack) – Welcome to = Geeks to Go –

When I reboot windows, for some reason, XP pro go's out and tries to add a printer I have already installed.


This is a problem usually associated with installing procedure – of the Printer or a – Another New Device] or after receiving a – Windows update – Your profile contained PC information – I just need to know more about your – printer – how old is PC and Power Supply Info – Other USB Devices – Other Installed/previously installed Printers – and most recent issue – upgrade – installation – removal –

1. How old is PC
2. Printer Manufacturer & Model
3. Type of interface – Probably USB -
4. How old / how long has printer been installed – Has it ever worked
5. Is this a new installation for printer
6. What Manufacturer & Model of Old printer
7. Is old Printer still installed
8. How long has trouble been occurring
9. Has it been working & just started having problem
10. What was last Device installed
11. Description + Manufacturer & Model of all USB Devices including HUBs
12. Need Info on Power Supply – Wattage – Manufacturer – Model

Motherboard - Asus A8N-SLI Delux NF4 RTL
CPU - AMD 64 3700+ 939P
RAM- DDR CRSR 512MB X2
Video Card - e-GeForce6800 GT

http://usa.asus.com/...amp;modelmenu=2

Jack123
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#3
Guest_jjsmith_*

Guest_jjsmith_*
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All windows current updates presently loaded....

I have tried to uninstall the printer completely, driver and all... unplug.. re-install and then plug in as well as running the install with the printer plugged in.

1. How old is PC - New
2. Printer Manufacturer & Model - Dell OptiPlex 745 mini tower
3. Type of interface – Probably USB - USB
4. How old / how long has printer been installed – on old PC
5. Is this a new installation for printer - Yes
6. What Manufacturer & Model of Old printer XEROX Phaser 8400b
7. Is old Printer still installed - no
8. How long has trouble been occurring - since I implemented the new system and joined it to domain
9. Has it been working & just started having problem - just started with new PC
10. What was last Device installed - Phaser 8400
11. Description + Manufacturer & Model of all USB Devices including HUBs - dell -mouse, keyboard
12. Need Info on Power Supply – Wattage – Manufacturer – Model -- not in front of PC but would assume 320watt
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#4
Jack123

Jack123

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02-jjsmith-[Printer not installed-1st March-2007

Ok- Are you attemping to install the – Phaser 8400b Printer – in the – Dell OptiPlex 745 mini tower – PC? – Not that it matters – I just need to have the – Correct USB Specs – for your PC -

Shut down PC to obtain a – Starting Point

Open - Device Manager ---***EDIT - Added Step to select Device Manager*** As Noted in My Next Post
1. Turn Printer Off And Disconnect Printer from PC
2. Power PC On & Boot up PC – Did Plug & Play find – New Hardware ? **NOTE**
3. Right Click – My Computer – Move Cursor to – Properties – and Select & Open –Properties –
4. Select – Hardware Tab – Select – Device Manager Button- - EDIT STEP***
5. Expand All – Universal Serial Bus Host Controllers Do you see any – Yellow Warning Question Marks or Exclamation Signs- – ***NOTE***
6. Is there a – USB Printing Support Folder – With Printer turned off- The – USB Printing Support Folder – should not be Present – **NOTE**
7. Minimize Device Manager – for later use –

Now lets Open Printers Folder

1. Click – Start Button
2. Move Cursor to - Settings – Select – Printers Folder & Open
3. Is the – Phaser 8400b Printer shown – Right Click on Printer – Observe that Printer is set for Default Printer – Select – Properties Page – and Open-
4. Select – Ports Tab – Veriy that – USB001 Virtual Port for Phaser 8400b is checked
5. Close Port Tab – by Clicking – OK
6. Minimize Printers Folders – for later use

Now Maximize – Device Manager and look at USB Root Hubs

1. Connect Printer to PC USB Port
2. Turn Printer On
3. Device Manager should – Refresh – And show the – USB Printing Support Folder – ***Note*** – Do you observe ant – Yellow Question Marks or Exclamation Signs
4. Open – USB Printing Folder – Click on – Driver Tab – And then Click on – Driver Details – Observe USB Driver – usbprint.sys – ***NOTE***
5. Did – Plug & Play – Find new Hardware & install Printer? – ***NOTE***
_____________________________________________________________

Proper Operation

1. USB Printing Support Folder – Should have appeared when the USB Printer was connected & turned On – And the USB Driver –usbprint.sys – Should have appeared – ***NOTE***
2. And – Plug n Play – SHOULD NOT – Found New Hardware – at this time- ***NOTE***
______________________________________________________________

Improper Operation

1. Plug n Play – Found new Hardware & installed Printer – ***NOTE***
2. USB Printing Support Folder – Appeared after – Plug n Play – installed Printer and USB Driver – usbprint.sus – is shown in Driver Details – ***NOTE***
________________________________________________________________

Leave Printer Turned ON & connected to PC – Now Restart PC – See if – Plug n Play – Finds New Hardware & tries to Install Printer or if – Device Manager shows – USB Printing Support Folder –And you are able to use printer –

Now Turn OFF Printer & Reboot – Did – Plug n Play – Find New Hardware? Turn Printer ON – Did – Plug n Play – Find New Hardware and Install Printer – ***NOTE*** – Can you use printer – ***NOTE

Hopefully this was successful?? Tell me what all you were able to observe – And I will try a closer look at your USB Controller -
Jack123

Edited by Jack123, 02 March 2007 - 12:19 PM.

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#5
Jack123

Jack123

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03-jjsmith-[Printer not installed-2nd March-2007

Corrected the Open Device Manager Procedure – in the Previous Post as follows

Open Device Manager

1. Turn Printer Off And Disconnect Printer from PC
2. Power PC On & Boot up PC – Did Plug & Play find – New Hardware ? **NOTE**
3. Right Click – My Computer – Move Cursor to – Properties – and Select & Open –Properties –
4. Select – Hardware Tab – Select – Device Manager Button – (This will open Device Manager)
5. Expand All – Universal Serial Bus Host Controllers Do you see any – Yellow Warning Question Marks or Exclamation Signs- – ***NOTE***
6. Is there a – USB Printing Support Folder – With Printer turned off- The – USB Printing Support Folder – should not be Present – **NOTE**
7. Minimize Device Manager
– for later use –

Jack123

Edited by Jack123, 02 March 2007 - 12:15 PM.

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#6
Guest_jjsmith_*

Guest_jjsmith_*
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I will get back to you some time next week on this one... I have to attend to some business thank you for the ongoing help so far...
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#7
Guest_jjsmith_*

Guest_jjsmith_*
  • Guest
Found the problem, USB in services was disabled for some odd reason.... works great now, thanks for your time though
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