02-jjsmith-[Printer not installed-1st March-2007
Ok- Are you attemping to install the
Phaser 8400b Printer in the
Dell OptiPlex 745 mini tower PC? Not that it matters I just need to have the
Correct USB Specs for your PC -
Shut down PC to obtain a
Starting Point Open -
Device Manager ---
***EDIT - Added Step to select Device Manager*** As Noted in My Next Post1. Turn Printer
Off And
Disconnect Printer from PC
2. Power PC On & Boot up PC Did Plug & Play find New Hardware ?
**NOTE**3. Right Click
My Computer Move Cursor to
Properties and Select & Open
Properties
4. Select
Hardware Tab Select
Device Manager Button- -
EDIT STEP***5. Expand All
Universal Serial Bus Host Controllers Do you see any
Yellow Warning Question Marks or Exclamation Signs-
***NOTE***6. Is there a
USB Printing Support Folder With Printer turned off- The
USB Printing Support Folder should not be Present
**NOTE** 7.
Minimize Device Manager for later use
Now lets Open Printers Folder
1. Click
Start Button 2. Move Cursor to -
Settings Select
Printers Folder & Open
3. Is the
Phaser 8400b Printer shown Right Click on Printer Observe that Printer is set for Default Printer Select
Properties Page and Open-
4. Select
Ports Tab Veriy that
USB001 Virtual Port for Phaser 8400b is checked 5. Close
Port Tab by Clicking
OK6.
Minimize Printers Folders for later use
Now Maximize
Device Manager and look at
USB Root Hubs 1. Connect Printer to PC USB Port
2. Turn Printer On
3. Device Manager should
Refresh And show the
USB Printing Support Folder
***Note*** Do you observe ant
Yellow Question Marks or Exclamation Signs 4. Open
USB Printing Folder Click on
Driver Tab And then Click on
Driver Details Observe USB Driver
usbprint.sys
***NOTE*** 5. Did
Plug & Play Find new Hardware & install Printer?
***NOTE***_____________________________________________________________
Proper Operation1.
USB Printing Support Folder Should have appeared when the USB Printer was connected & turned On And the USB Driver
usbprint.sys Should have appeared
***NOTE***2. And
Plug n Play
SHOULD NOT Found New Hardware at this time-
***NOTE***______________________________________________________________
Improper Operation 1.
Plug n Play Found new Hardware & installed Printer
***NOTE*** 2.
USB Printing Support Folder Appeared after
Plug n Play installed Printer and USB Driver
usbprint.sus is shown in Driver Details
***NOTE***________________________________________________________________
Leave Printer Turned ON & connected to PC Now Restart PC See if
Plug n Play Finds New Hardware & tries to Install Printer or if
Device Manager shows
USB Printing Support Folder And you are able to use printer
Now Turn OFF Printer & Reboot Did
Plug n Play Find New Hardware? Turn Printer ON Did
Plug n Play Find New Hardware and Install Printer
***NOTE*** Can you use printer
***NOTE Hopefully this was successful?? Tell me what all you were able to observe And I will try a closer look at your USB Controller -
Jack123
Edited by Jack123, 02 March 2007 - 12:19 PM.