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New here and need help please :(


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#1
Fishman550

Fishman550

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Everytime i try and run an application, MSN, Firefox, STEAM etc it

"<app name.exe> has encountered a problem and needs to close. We are sorry for the inconvenience."

Everytime! i've tried scanning for viruses spyware everything and it still persists, although the scans did reveal some things:

C:\\WINDOWS\system32\msldr32.dll

then something Globzen i can't remember the last one.

I've tried everything, please help :whistling:

Just downloaded Hijackthis and here is my log thingy

Logfile of HijackThis v1.99.1
Scan saved at 11:25:36, on 04/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AntiVir PersonalEdition Classic\avcenter.exe
C:\Program Files\AntiVir PersonalEdition Classic\avscan.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Documents and Settings\Peter\Desktop\stng260.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [Steam] C:\Program Files\Valve\Steam\\Steam.exe -silent
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: msldr32 - C:\WINDOWS\SYSTEM32\msldr32.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

Edited by Fishman550, 04 March 2007 - 05:26 AM.

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#2
cfa-ddg2

cfa-ddg2

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Hello fishman...welcome to GeeksToGo! You have a 'nasty' on your system that in researching other logs may be the cause of your problems....

First, you need to look at another issue: You have two anti-virus programs installed and active on your computer...Antivir and AVG.

Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

If you choose to install more than one Anti-Virus program on your computer, then only one of them should be active in memory at a time.

My recommendation would be to pick one of the antivirus prorams to go forward with and remove the other (or at least ensure it is disabled).

After addressing the anti-virus program issue, please do the following:

1. Open HiJackThis and choose scan only. Check the boxes next to all the entries listed below.

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O20 - Winlogon Notify: msldr32 - C:\WINDOWS\SYSTEM32\msldr32.dll


Now close all windows other than HiJackThis, then click Fix Checked.

2. Still in HiJackThis:
Click "Open the Misc Tools section" (you may have to click on the config button in the lower right first to get to open misc tools)
Click "Delete a file on reboot..."
In the "Enter file to delete on reboot..." window, navigate to:

C:\WINDOWS\SYSTEM32

And select the file

msldr32.dll

Then click Open. After you click Open, HiJackThis will ask you if you want to restart your computer now. You do, so click Yes.

3. Post another HJT log for me to review and let me know if you are still having any problems...
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#3
Fishman550

Fishman550

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its okay now, i smitfraudfix'd its [bleep] and its gone :blink: thanks for the tips if it happens again i'll know what to do :whistling: btw, running 2 at the same time doesn't make a difference to my PC, it has 4mb of RAM and a 3gig processor :help:
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#4
cfa-ddg2

cfa-ddg2

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I'm not aware that Smitfraud fix should do anything to this:

C:\WINDOWS\SYSTEM32\msldr32.dll

I believe this is described as a trojan downloader, but I'm not certain it is associated with smitfraud.

If you would like, I'd be happy to review another HJT log after your 'fix' to make sure the log is clean....up to you.

I still would not recommend that you run two AV programs at the same time...but of course, that choice is yours to make.
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