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automatic shut down


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#1
Grezza

Grezza

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After installing Norton Antivirus 2004 my pc will not shut down automatically - it goes to the XP blue screen 'shutting down' screen and then I have to turn the CPU off myself. Reinstalled Norton but nothing changed. Probably something very easy but being a novice I don't know what to do - any help please ?
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#2
ditto

ditto

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hey grezza,

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto
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#3
nichobemo

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as a quickie...

try using Switch User or Stand By to get to the Welcome screen, and then shut down or turn off the computer from there.

Does that work? If so, you'll have to do some un-install and re-install of several norton applets.

If not, might be deeper issue and following Ditto's post would be next.
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