I posted my probem to the Dell message board (http://www.dellcommu...hread.id=131247), but no one was able to help.
I was getting an error message when I started up my computer, but an update from Roxio's website seems to have fixed that. My CD drive still doesn't work, though. The message was:
DirectCD.exe - Entry point not found
The procedure entry point CDUCF_IsMediaBlank could not be located in the Dynamic Link Library CDUDFLIB.dll
When I go into the Device Manager and click on IDE ATA/ATAPI controllers, both Primary and Secondary IDE channels, Advanced Settings tab, the Current Transfer Mode for Device 1 is set to "PIO Mode," even though I have "DMA if available" selected. Is this part of the problem?
I replaced the CD-RW drive with another drive that I know works, but I had the exact same problem, so I don't think it's the drive. Can anybody help? I'm going crazy trying to figure this one out.