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Trouble with Dell CD-RW drive


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#1
awbnutte

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I have a Dell Dimension computer with Windows XP. My CD-RW drive, model number HL-DT-ST CD-RW GCE8483B, won't run any CDs I put in it. I put in a store-bought CD with data on it, and the drive starts spinning. It never stops spinning. If I try to open the drive in Windows Explorer, it just spins and spins. When I eject the disk, I then get an error message asking me to insert a disk into the drive.

I posted my probem to the Dell message board (http://www.dellcommu...hread.id=131247), but no one was able to help.

I was getting an error message when I started up my computer, but an update from Roxio's website seems to have fixed that. My CD drive still doesn't work, though. The message was:
DirectCD.exe - Entry point not found
The procedure entry point CDUCF_IsMediaBlank could not be located in the Dynamic Link Library CDUDFLIB.dll

When I go into the Device Manager and click on IDE ATA/ATAPI controllers, both Primary and Secondary IDE channels, Advanced Settings tab, the Current Transfer Mode for Device 1 is set to "PIO Mode," even though I have "DMA if available" selected. Is this part of the problem?

I replaced the CD-RW drive with another drive that I know works, but I had the exact same problem, so I don't think it's the drive. Can anybody help? I'm going crazy trying to figure this one out.
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#2
98springer

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Have you tried reinstalling the driver(s)?
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#3
awbnutte

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I'm not exactly sure how to reinstall the driver. In the Device Manager, when I try to Update Driver, it says I have the latest version. Should I uninstall the driver? Will XP find the driver after I reboot?
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#4
Whiskeyman

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Roxio is a pain.

Read the tips in the following links. They may or may not help.

Ecdc 5 Vs Winxp, Win2000, Can be coaxed to run with Win2000, WinXP

Dell Patch For 5.3.x.xx Basic To V 5.3.5.17, from member jeanrosenfeld
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#5
FCCAGut

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Did you try cleaning the lens?
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#6
awbnutte

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I'm going to try the Roxio patches tonight. (I didn't have a chance to do it last night.)

How do you go about cleaning the lens? Also, being that it's done this with two different drives, I wouldn't think it's a problem with the drive. But of course I'm willing to try anything at this point.
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#7
happyrock

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you can also try using the device manager to uninstall the drive...after you do that reboot and let windows " find the new hardware"...it will take a minute or so and the drive and drivers will be reinstalled...try reading and burning with the drive..should also correct the PIO mode back to DMA if your bios is set to support it...
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