the system goes to this screen....but no matter which option we choose....the computer doesn't respond:
"we apologize for the inconveience, but windows did not start successfully. A recent hardware or software change might have caused this. If your pc stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked. If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally. Safe Mode; Safe Mode with Networking; Safe Mode with Command Prompt; Last Known Good Configuration; Start Windows Normallly Use the up and down arrow keys to move the highlight to your choice."
any suggestions on getting this computer rebooted?