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Serious Problem


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#1
Ram Kumar

Ram Kumar

    New Member

  • Member
  • Pip
  • 6 posts
Hi all,

I am getting repetative windows explorer window as the following:

Generic Host Process for Wind32 Services has encountered a problem and needs to close.
We are sorry for the inconvenience.
with options of debug, send error report and dont send buttons.

After I am receiving one more window:

C:\windows\fonts\explorer.exe

Another Program is currently using this file.

OK

Here with please find HTJ Log:
Logfile of HijackThis v1.99.1
Scan saved at 4:50:41 PM, on 03/11/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\recycled\SVCHOST.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\recycled\SPOOLSV.EXE
C:\recycled\CTFMON.EXE
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\imapi.exe

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe "C:\WINDOWS\Fonts\ Explorer.exe"
O2 - BHO: BHO - {00000185-C745-43D2-44F1-01A1C789C738} - C:\PROGRA~1\SB\SMART-~1\BHO010~1.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: CGToolBar - {d369081e-2ae8-4caf-9a55-3e6cf9bc4a71} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E4F4AB16-8C33-4730-9AE8-204BC15B6E37}: NameServer = 203.145.184.13,202.56.250.5
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll


Regards
Ram
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#2
OldTimer

OldTimer

    Global Moderator

  • Global Moderator
  • 3,273 posts
Hello Ram Kumar and welcome to the G2G HijackThis forum. It looks like we have a few things to clean up here.

Let's try a different scanner and see what it shows us. Download WinPFind3u.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.
  • Close ALL OTHER PROGRAMS.
  • Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
  • Under Additional Scans click the checkboxes in front of the following items to select them:
    • Desktop Components
      Disabled MS Config Items
      Policy Settings
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Use the Add Reply button and Copy/Paste the information back here. I will review it when it comes in. If, after posting, the last line is not < End of Report > then the log is too big to fit into a single post and you will need to split it into multiple posts.

Cheers.

OT
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