[Retired Tech]

JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms.

If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty.

If your product is outside warranty, please write to:

JVC Consumer Support
JVC UK Ltd
14 Priestley Way
London
NW2 7BA

Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. Please do not send your camera directly to JVC. You should send only your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out.

Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support

Affected Models