I recently began a new topic thread because of a virus I was having trouble removing and wanted some advice. To tell you the truth, I was not expecting much. I thought at worst, I would get no reply at all, and maybe at best I would
get a reply from an impatient tech who would give me complicated instructions that were way over my head, and if i didnt get understand, i was s.o.l. . To my suprise, my post got a reply by the time I checked it the next day! My replier was CrustyOldBloke (aka Phil), a very patient 'malware surgeon' from England who told me I had the "Virtumonde" virus, which was quite sneaky and difficult to remove, but proceeded to guide me through the ENTIRE virus and spy/mal-ware removal process using either Freeware or Demo-version software, meaning I spent NO MONEY on removing this virus! To top it all off, after my system had been cleaned of infection, Phil guided me through another process to completely tweak my system and get it running better than ever!! I was utterly amazed at how quick all of Phil's replies were, and how much he was able to help without being a paid consultant. I was so impressed that I HAD to make a paypal donation to show my gratitude, it was the least I could do. Now im writing this feedback topic to again show my gratitude and let everyone know how thankful I am for a site like GeeksToGo.com and for all the generous tech support!
Thanks Phil, and thanks GeeksToGo!
-Mariano
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