[pattycake11156]

have tried to install smitfraudfix to fix the problem, i either just get a folder, or if i can access, it kills the process. I also have spybot and norton....Help?

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Hi pattycake11156 and welcome to the Forums

Please post a HijackThis log to here:

• Click here to download HijackThis.exe
• Save HijackThis.exe to your desktop.
• Create a new folder named HijackThis to your desktop. Move Hijackthis.exe into that folder.
• Run HijackThis.exe
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

[Mr_JAk3]

Hi pattycake11156 and welcome to the Forums

Please post a HijackThis log to here:

• Click here to download HijackThis.exe
• Save HijackThis.exe to your desktop.
• Create a new folder named HijackThis to your desktop. Move Hijackthis.exe into that folder.
• Run HijackThis.exe
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.