06-JSZ-[Kensington Bluetooth Issue]-20th MAR-2007
I need another installation try again Usually these USB problems are fixed by doing a different device connection variation -
[1] - This time -
1. Shut down the PC
2. Connect the Dongle to a rear port while PC is Off
3. Now boot up PC
Now observe Display & Dongle while PC is booting up
1. Display should start in DOS
2. Show Memory Test & continue
3. Show BIOS Settings & continue
4. Windows should start Display shows the
Black & White Status Bar at bottom of screen
5. Then the Windows Starts with the
Blue & white status bar6. When the status gets to the
Ύ % Mark Observe the following
Sort of in this order Your devices will go thru an
Enumeration Process 1. Keyboard LEDs will flash & go out
2. If you have an Optical Mouse the LED will come ON
3. USB Devices will toggle This should include the dongle
**this action is what I want reported** did the led flash briefly This is where the dongle gets recognized initially
4. Then the Status bar should continue to 100%
5. Now the display should show the Blue Windows Startup Screen & continue
6. Desktop should now appear
7. Hopefully new hardware found should appear It should have flashed in there earlier and again with this screen
Now when windows is up & running check status of dongle led
Did you get a good installation ??
If not try disconnecting the dongle & reconnecting - Did Found new hardware start again?? and how was this installation
Now when windows is up & running check status of dongle led
Do the following, if installation still fails -
Now open Device Manager
1. Expand all USB Folders
2. Open USB Root HUB Folder
3. Driver Tab
4. Driver Details Highlight the
usbd.sys driver
5. See if you can uninstall that driver It will reinstall itself if needed on the next system start
6. Unplug the dongle & reconnect Device Manager should do a refresh the screen should blink and settle down upon reconnect see if you get a good install this time
7. if not disconnect & reconnect dongle to another USB Port till you match the port with the data driver was uninstalled.
What I am thinking is that the data driver is spewing out data & the dongle is reading a stop command during its installation process?? -
If this did not work then . . .see how the following plays out
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[2] This is the driver that Everest is shown it appears to be what you have shown in Device Manager -
Device Properties:
Driver Description Kensington Bluetooth EDR Dongle
Driver Date 1/5/2006
Driver Version 5.0.1.1400
Driver Provider WIDCOMM
INF File oem72.inf Hardware ID USB\Vid_047d&Pid_105e&Rev_0000
Location Information Bluetooth EDR Dongle
I found a newer version on Kensington Bluetooth Website
Version 5.1.0.1700 -
http://us.kensington.../html/1492.htmlSee below for details and instructions I dont know if this will give better results or not -
Kensington Bluetooth USB Adapter 2.0 (Rev. 5.1.0.1700)
Requirements:
Windows XP, Service Pack 1 or Service Pack 2 (recommended)
Description:
This is a new version of the software driver of the Kensington Bluetooth USB Adapter 2.0 with Enhanced Data Rate (33348).
Instructions:
The driver is available at the web site:
http://update.broadc...itialupdate.exe.
Click on the link then follow the instructions.
The application will automatically uninstall the previous version of the driver and install the new driver.
A reboot of the machine could be required to complete the driver upgrade. Close all the open applications saving your data before proceeding to the installation of the new driver.
Notes:
The new SW driver 5.1.0.1700 provides:
Improved performance and stability from previous driver version 4.0.1.2400.
Improved Hands Free Profile for a better support of VoIP applications using Bluetooth mono or stereo headsets
I do not know if this is valid or not, but it is from Kensington for WINXP?? - **Note** You may have to Update to the new driver in Device Manager using the
Driver Update Tab -
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I have other ideas to do if neither of these worked out Can you install Everest in the Laptop, and then run a Device Report & attach in next post I want to verify some data then I may ask you to collect some Laptop data from Device Manager after I look at the Device Report How many USB Ports do you have on the Laaptop??
Jack123
Edited by Jack123, 20 March 2007 - 05:51 AM.