Tonight my husband was on his gateway computer ( gateway's stink btw) and he was playing his online game as usual - computer is 3 yrs old & was running fine prior. Well it froze up on him in the middle of the game & wouldn't shut down with the usual control alt delete keys.
So he had to hold the power button a few seconds to get it to shut down. It shut down & he turned it back on but it books up to a black screen saying to start in safe mode, start normally or start at last known good settings (or something along those lines) so basically i hit every one & its a round & round cycle trying to boot up going to the gateway screen then the windows xp screen then that screen for booting up but it won't let you boot up in safe mode or normal or other.
I put in the system restore disk but it will not restore to a prior date only the whole thing & i really don't want to wipe the whole hard drive if i don't have to. Is there any way to get this to boot up in safe mode or be able to set back to a prior date.
Anyone have any clues????
Please help asap, thanks!!!!