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#1
ladybug28

ladybug28

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Hi,
My friend is using windows 98 and every time she turns her computer on it hangs/frezzes at the desktop. Her icons/taskbar are not there but you can see her blue sky background. And When u hit ctrl,alt,del there is nothing in the box.
Now when you start it in safe mode the icons/taskbar are there. Can someone please help me fix this problem?
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#2
Lightninghawk

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It sounds like her explorer is not starting. I will see what I can find out.

Will reply soon.
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#3
Danny

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Has something edited the registry lately?

I might have a solution to that.

Is there anyway you can boot into DOS?

Well, if you can, type scanreg \restore

Edited by dknoppix, 05 April 2005 - 09:35 AM.

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#4
gerryf

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Do you have a start menu?
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#5
ladybug28

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there is no start menu. There's nothing but the desktop background

How do I Boot in dos mode? Can I do this when I am in the safe mode because that is the only way she can get on the computer and What will it do if i type the scan reg/restore? Will this restore it back to original setting and will I loose any saved information. and also how do I get out of the dos after I do all of this.

Thanks for everyones help.
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#6
gerryf

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You should be able to perform the following in safe mode....

I think you have a corrupted IE file, which is also used by your desktop (even though you were not performing an Interenet Explorer update, this may solve your problem).

http://www.cs.bsu.ed...nWindows98.html
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#7
ladybug28

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[COLOR=blue][SIZE=7][FONT=Arial]I still didnt get a chance to look at my friends computer but when I do I will write back and tell everyone if this worked.
Thanks again for everyones help
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