[dembraves]

I bought downloadable content from a merchant, and I go to this website, http://drmlicense.on.../en/indivit.asp, per the instructions from the merchant, but the "Upgrade" button won't activate. I cannot get this site to work, then I can't acquire the license to download the data.

Suggestions?

[Advertisements]

what version of media player do you have? I believe that if your running media player 11 that you don't need to , at least this is what I think.

I went to the link and wasn't able to download the update either.

This is the only link I have found: http://www.microsoft...dme.aspx#136448

I'll keep digging around and see if I can find more info.

[starjax]

what version of media player do you have? I believe that if your running media player 11 that you don't need to , at least this is what I think.

I went to the link and wasn't able to download the update either.

This is the only link I have found: http://www.microsoft...dme.aspx#136448

I'll keep digging around and see if I can find more info.

[dembraves]

I am running WMP 11 on WinXP with all the service pack upgrades MSoft sends me. I get this "error" on both my desktop and laptop.

I saw this fix on a Google groups site (microsoft.public.windowsmedia.player), but it also did not work...

Start, Run, MSCONFIG. Go to startup tag anddeselect all startup items.
Apply then re-boot. Go to C:\documents & settings\all users\DRM and rename
folder to DRMxxx
Go to http://drmlicense.on.../en/indivit.asp and apply
security update. Run MSCONFIG again and re-select all startup items.
Re-boot.

The DRM folder was not where this person said to look. Instead I found it in an "Applications" folder for RealPlayer. I changed the folder name anyway and still did not get the "Upgrade" button to highlight.

I also tried rolling back to WMP10, no "Upgrade" button highlighed. Then I went forward to WMP11 again, and same result.

Any help is appreciated.

Edited by dembraves, 21 March 2007 - 04:55 PM.

[dembraves]

Hmmm...from my desktop at work http://drmlicense.on.../en/indivit.asp shows the "UPGRADE" button as active/clickable. This computer is behind a serious hardware (and probably an additional software) firewall. I only have Windows Media Player 9.00.00.3349 at work.

Edited by dembraves, 29 March 2007 - 10:35 AM.

[starjax]

your running mp 9 at work, which is why it's clickable. The only way it's going to work is if you roll back to mp 9, update, then upgrade the mp software.

if you've tried this and it failed, then I suggest rebuilding your system so that you have a clean slate to start with. I know its a pain, but that may be the only option.

[dembraves]

Reckon I'll have to try that. Going back to WMP 10 didn't work; thus, one more back!