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Outlook 2002 - connection problem


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#1
peakie22

peakie22

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Outlook 2002 cant log on to outgoing server (mail.btinternet.com) - error 800CCC92. I've reset the password, removed and reinput the entire email account without luck. Can log on to mail via web using the same username/password as outlook uses. I can receive mail via Outlook. Same problem on another pc so I don't see that it's a problem at my end but would welcome suggestions.

Peakie22
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#2
piper

piper

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Hi, peakie22.

Has Outlook ever been able to send email with this account?

If so, what might have happened on your system between then and now?

Have you installed anything new, like an antivirus software?

It sounds like possibly the SMTP server or some other setting (not your username/password) has either changed since you set it up in Outlook, or just isn't entered correctly in Outlook. It might be helpful for you to log in to their web portal and find the current account settings. If you can't find them online, call their technical department.
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#3
peakie22

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Nothing changed that I know of. Tuesday was fine then just stopped sending. I suspect that something's screwed up at the server end and I'll need BT to sort it. No harm in hoping.

Peakie22
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