Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Different STOP errors causing BSOD


  • Please log in to reply

#1
a_glitch

a_glitch

    New Member

  • Member
  • Pip
  • 3 posts
AMD Athlon XP 1800+
1,048,052 KB RAM
Running Windows 2000
5.00.2195
Service Pack 4

Some background: I did inadvertantly, when distracted by what was happening in the real world, click ok on a pop-up that I had intended to close and it seems that may have downloaded something. I am not positive whether this is so and no new files were to be found in the download folder. I am not sure whether this is related to the problems that have followed but it is a possibility. The only other matter that was out of the ordinary is that the computer had been turned off for a week (it is usually on every day) and had only been on for around 2 hours when the problems started. Again, I have no idea if this is of any relevance. It is also a fairly old machine (at least 5 years and perhaps a bit more. I'm struggling to remember when I got it).

A reasonable time after the accidental click of 'Ok' the computer screen simply went black and the drive light stayed on while something in the case made a slightly abrasive noise. The computer would not turn off or reset at this stage. With no means of stopping this situation or the noise I resorted to pulling the plug. Following this I received an error message that the CPU is Unworkable or Has Been Changed. I rectified this by resetting the CPU speed in the Soft Menu.

This allowed me to boot as normal and everything seemed to be fine for a few hours. Then I received a blue screen with STOP 0x0000000A (IRQL_NOT_LESS_OR_EQUAL) bugcheck. I attempted to troubleshoot this and some time into doing that I received another blue screen this time with STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL. This happened again while attempting to research the problem. Next there was a STOP 0x0000008E and I think a STOP 0x0000004E.

After finding some suggestions on this forum, I downloaded various pieces of software and booted to safe mode to run the scans for spyware, trojans, etc. During this I think I suffered about 4 or 5 blue screens (mid scans) with the following: STOP 0x00000050 PAGE_FAULT_IN_NONPAGE_AREA. I did manage to complete a scan with AVG Antispyware and removed all that it found. I also scanned with AdAware SE and removed all they found. Most were tracking cookies.

Following these scans I performed a normal boot. Within a minute it had blue screened with STOP 0x0000001E. Upon rebooting again it froze while I was checking the event log.

Upon a further reboot I ran a Memtest (Memtest 86-v3.3). This resulted in the following results: after 1 pass I had only errors on test 7 (195 errors). After 10 hrs & 4.3 passes I have 4934 errors on test 7, 2 errors on test 2, 19 errors on test 3, 14 errors on test 4 and no errors on any other tests.

I removed the side of the tower and have installed Fanspeed software which has been monitoring temperatures all day. The CPU temp seems to be around 72C most of the time. During a SuperAntiSpyware scan (with CPU maxed for 20 mins or so) it was up at 76C. Interestingly, there hasn't been a single crash since last night. I was surprised when it was still scanning after I came back from dinner last night (it had previously been crashing during that AVG scan in safemode but lasted a good 2 hours while I was out). Since then I haven't had a crash (3:00pm next day).

Correction: at 5:15pm I have another blue screen with STOP: 0x00000024 (0x19025E, 0xEB42B510, 0xEB42B168, 0x83DB554A) NTFS_FILE_STSTEM. This happened while in the middle of an online Panda Activescan. Last I saw the temp it was around 74C for what that is worth. After rebooting and trying again it crashed at 6:15 with another STOP: 0x00000050.

I'm guessing that with so many different STOP errors, the fact that the machine is quite old and that I had blue screens in safe mode that I might be dealing with a hardware issue. Is that a reasonable guess? Are the results from the memory test reliable and if yes what do they suggest? Is it likely a problem with my RAM or with my motherboard or with my CPU?

I am at a bit of a loss as to what to now do. Obviously I don't troubleshoot computers (or even work in a remotely IT related field) for a living so my knowledge is fairly basic. I have got the machine up and running a few times after other issues, though, so I was going to try again. If I need to replace parts, that is fine, but I need to know which ones I should be replacing. I don't really have the spare cash at the moment to just go out and buy a new machine.

I will post a hijackthis log following this post just in case there is something relevant in that or at least to exclude certain possibilities.

I have to go out again tonight. I will try removing one stick of RAM and running the memory test again and post results from that once I have them.

Any suggestions from those of you who understand these things much better than I are welcomed.

Thanks.
  • 0

Advertisements


#2
a_glitch

a_glitch

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Here's the log

Logfile of HijackThis v1.99.1
Scan saved at 6:50:35 PM, on 28/03/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\AVG Anti-Spyware 7.5\guard.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\Tablet.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINNT\system32\atiptaxx.exe
C:\WINNT\system32\desk95.exe
C:\WINNT\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\SSC Service Utility\ssc_serv.exe
C:\Program Files\AnyDVD\AnyDVD.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\Telstra\BigPond Assist\assist.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Fix Registry\Registry Booster\RegistryBooster.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\Sony Handheld\AlarmApp.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Documents and Settings\obscur\Desktop\HiJackThis_v2.exe
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\obscur\Desktop\hijackthis_199\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://theage.com.au/
O2 - BHO: (no name) - {02DCA195-602B-4B1F-83FF-381B7E804BDB} - C:\WINNT\system32\HDBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Lexico Toolbar - {11359F4A-B191-42d7-905A-594F8CF0387B} - C:\WINNT\Downloaded Program Files\lexbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINNT\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: SnapFlash Class - {A44CBB0B-C77D-4BF5-87CC-B4EE79AD1B7E} - C:\Program Files\Common Files\Justdo\Jd2002.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\NetTransport 2\NTIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Dictionary.com - {11359F4A-B191-42D7-905A-594F8CF0387B} - C:\WINNT\Downloaded Program Files\lexbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HydarVisionDesktopManager] desk95.exe
O4 - HKLM\..\Run: [dla] C:\WINNT\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSC Service Utility] C:\Program Files\SSC Service Utility\ssc_serv.exe /s
O4 - HKLM\..\Run: [AnyDVD] C:\Program Files\AnyDVD\AnyDVD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [ecc] C:\Program Files\Telstra\BigPond Assist\assist.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [Uniblue Registry Booster] C:\Program Files\Fix Registry\Registry Booster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Alarm Manager.LNK = C:\Program Files\Sony Handheld\AlarmApp.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Startup: slsk.exe.lnk = C:\Program Files\Soulseek\slsk.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\PANTONE COLORVISION SPYDER\Utility\ColorVisionStartup.exe
O4 - Global Startup: Logo Calibration Loader.lnk = C:\Program Files\GretagMacbeth\i1\Eye-One Match 3\CalibrationLoader\CalibrationLoader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ProfileReminder.lnk = C:\Program Files\GretagMacbeth\i1\Eye-One Match 3\ProfileReminder.exe
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
O8 - Extra context menu item: Download all by Net Transport - C:\Program Files\NetTransport 2\NTAddList.html
O8 - Extra context menu item: Download All Files by HiDownload - C:\PROGRA~1\HIDOWN~1\HDGetAll.htm
O8 - Extra context menu item: Download by HiDownload - C:\PROGRA~1\HIDOWN~1\HDGet.htm
O8 - Extra context menu item: Download by Net Transport - C:\Program Files\NetTransport 2\NTAddLink.html
O8 - Extra context menu item: Save Flash with Flash Catcher - res://C:\Program Files\Common Files\Justdo\IECatcher.DLL/FlashCatcher.htm
O8 - Extra context menu item: Search &Dictionary - C:\Program files\Lexico\Toolbar\dictionary.htm
O8 - Extra context menu item: Search &Thesaurus - C:\Program files\Lexico\Toolbar\thesaurus.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\Justdo\IECatcher.DLL
O9 - Extra 'Tools' menuitem: Flash Catcher - {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - C:\Program Files\Common Files\Justdo\IECatcher.DLL
O9 - Extra button: HiDownload - {F4FBA929-A891-492C-A0F6-5C79CC4F1742} - C:\PROGRA~1\HIDOWN~1\hidownload.exe
O16 - DPF: {00000161-0000-0010-8000-00AA00389B71} -
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) -
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -
O16 - DPF: {31564D57-0000-0010-8000-00AA00389B71} -
O16 - DPF: {32564D57-0000-0010-8000-00AA00389B71} -
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} -
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} -
O16 - DPF: {CAFEEFAC-0014-0002-0007-ABCDEFFEDCBA} (Java Plug-in 1.4.2_07) -
O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} (Java Plug-in 1.5.0_02) -
O16 - DPF: {F0E2D69A-DC2F-4E9B-A993-684FB1C21DBC} - http://dictionary.re...lbar/lexico.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6EB11AC1-B93D-4A09-B165-1DF89CE3C10D}: Domain =
O17 - HKLM\System\CCS\Services\Tcpip\..\{6EB11AC1-B93D-4A09-B165-1DF89CE3C10D}: NameServer =
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINNT\System32\Tablet.exe
  • 0

#3
a_glitch

a_glitch

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Ok. I managed to resolve this. After a few days of isolating the cause I discovered that it was a hardware issue: Heat. While what I had read had suggested that AMD chips could run up to 90C it seems that when whatever this particular sensor was reading reached about 74C I'd get a shut down (and this often happened with extended activities like scanning). I discovered that the secondary fan on the motherboard (not sure what this is cooling) was stopping intermittently and not really running at full speed when it was going.

I tried to find a replacement fan but that proved difficult in my medium sized city for some reason. So I oiled the fan and gave the heatsinks a good clean to remove some accumulated dust and now it all seems to be working fine. No blue screens since and the temp idles at about 61C and goes up to about 66C when I really strain it with extended high processor use and hard-drive usage at the same time).

Oh, and just out of interest, before I resolved the issue I had tried to remove one stick of RAM to do another memory test but the machine wouldn't start so I replaced it and ran the memory test that night with both sticks of RAM in the machine again. After 4 passes I had zero errors this time. It does make me question the reliability of a memtest. The first test looked quite bad, the second comes up clear.

Edited by a_glitch, 04 April 2007 - 11:15 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP