Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

laptop help ?

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 1 posts
Hello all

I have a problem with my Dell Latitude C610 running XP. The other day I was watching a video stream and the machine just died - no lightning, no power spike, nothing. The screeb went blank but the sound for the stream was still on. The hard drive was still spinning and my nic card still had its green light but the keyboard was not responding along with the dead screen. I turned the laptop off, rebooted and nothing. Any ideas?

The keyboard has been replaced twice in the last 3 weeks by Dell (once for an broken pointing device and the other to replace the "new" keyboard because it was a faulty replacement) and I have not been thrilled with the customer service. Lets just say that the last Dell tech and I had a few major disagreements about what "extra computer parts" I should have laying around my house in order to provide my own tech service on the laptop.

Outside of any technical observations, does anyone have a suggestion or 2 on how to clearly explain this problem to the Dell service rep (the keyboards took a week of back and forth daily emails per replacement and those were no brainers). BTW - I am still under warranty.

Thanking anyone who reads this in advance
  • 0


The one

The one


  • Member
  • PipPipPip
  • 243 posts
Im not sure because laptops are more of a specialist thing sounds like u need to get dell by the short and curlys and get them to get there act together, try and speak to the most senior management u can i would say thats about it, sorry this isn t really alot of help.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP