[Brian215]

Hello. I've been having issues with Windows XP for almost 3 weeks now. IE, Firefox, & Outlook Express work OK for the most part. Adobe Acrobat, Itunes, Quicktime, Java, Macromedia, Add/Remove Programs, & most others freeze and crash when I try to initialize them. My computer will freeze for 5 or so minutes. CTRL-ALT-DELETE is very slow to work when this happens. I am also unable to do a system restore.

This is what I've done so far: I started my computer in safe mode and did a repair install of Windows XP, SP2. I've made most of the updates but not all because Windows update online won't work properly. I also completed all the steps in the malware forum and posted my hijackthis log. This came back clean and I was referred here.

At this point I am very frustrated and at a loss as to what might be going on.

Thank you in advance for your help, it is greatly appreciated.

Brian H.

[Advertisements]

Start with this

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Start with this

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Brian215]

Thanks for your help Keith.

I did everything that you said to do. All the applications that were causing my Windows XP to freeze and/or crash are still a problem. I clicked on Quicktime, Add/remove Programs, & Adobe Acrobat and they all froze my computer for at least 10 minutes each. I'm not sure what to do next.

Brian H.