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trojan backdoor

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i have big problem with pc i need antivirus to download we cannot reformat the pc until we cannot find anti virus
we want to find the virus before you reformat and this was the conversation of my friend, thats why i sign in here and and i need a badly help for others

i already reformat the hard disk
th0reau1: and you have a fresh OS
babybooba623: but when i install the windows xp
babybooba623: yes
babybooba623: freshly installed
babybooba623: but when i update my windows xp it was infected with the virus
babybooba623: i am feed up
th0reau1: you get the virus again before you updatewindows?
babybooba623: i dont know what wil i do
babybooba623: yes
babybooba623: so what will i do now
babybooba623: the virus was strong
th0reau1: do you get whe nyou first go online
babybooba623: what u mean
th0reau1: you said you get in when you update windows
babybooba623: yes
th0reau1: i wondering if you start having problem when get get online or if its happening before you connect
babybooba623: we used avg and when we open the pc it automatically scan and detected the virus
th0reau1: ok
th0reau1: before you go online
th0reau1: ?
th0reau1: do you know what the virusd is?
babybooba623: trojan virus
th0reau1: but do you know the name ot
th0reau1: it
babybooba623: trojan backdoor
th0reau1: i use a couple of tech forum pages online
th0reau1: they have advice forums to help with things like that
babybooba623: no need
babybooba623: its a waste of time
babybooba623: its 2 10pm now
th0reau1: if you know the name you can use it to get rid of it
babybooba623: and i will not sleep until i cant find it
th0reau1: what does it do?
th0reau1: the virus
th0reau1: do you have access to another drive
th0reau1: is it affecting all your work computers
babybooba623: no additional drive..some rejects access to internet, i can't use regedit and may more
th0reau1: is it all the computers at work?
babybooba623: yes
th0reau1: is it on the server?
babybooba623: no
th0reau1: mmm
th0reau1: are you doing a government wipe or a quick wipe?
babybooba623: what do u mean by goverment wipe
th0reau1: 2x wipe with 1 and 0 s
babybooba623: what is that
babybooba623: 2x
th0reau1: it does 1's and 0's over the whole drive to wipe it
babybooba623: 1's and 0's at regedit?
th0reau1: no
th0reau1: as a drive wipe
babybooba623: i formatted the drive with os win xp
th0reau1: when do you the drive wipe, you set it to do a full wipe
th0reau1: i think the windows cd will do it
babybooba623: i even deleted the partition and reformat.. the problem is when i connect to internet i got lot of virus some are spyware. do yo have an anti virus?
th0reau1: i use the free one avg
th0reau1: if you think its spyware instead use anti spyware
babybooba623: i also use avg and spybot-search & destroy as my antispyware
th0reau1: i still suggest the free tech sites
th0reau1: castlecops, and geekstogo
babybooba623: how will we help us
th0reau1: the first page of the spyware malware info give a list of programs to use to get rid of viruses and spyware
th0reau1: you use them in order and i have found then to work most of the time
th0reau1: its a sequence of four or five programs
th0reau1: if you know the name of the virus you can get more specific instructions
babybooba623: where will i go in castlecops
th0reau1: forums spyware malware or whatever. then type in the name of the virus and look for a system with similar config
babybooba623: okey wait
th0reau1: its ognna take you a while and a couple of restarts to download and run the programs
babybooba623: i cant get it
th0reau1: you have to register to the site. its free though
babybooba623: need it badly
th0reau1: http://www.geekstogo..._Log-t2852.html
th0reau1: this is the geeks to go page
th0reau1: download and use all these programs and follow the instructions
th0reau1: as i said if you know the name of the virus, find out more about it too
th0reau1: I've got to get to bed
th0reau1: i hope this helps you
th0reau1: will you be online later
babybooba623: i will try
babybooba623: maybe yes
th0reau1: when should i try?
babybooba623: i need to finish it with all my coworkers
th0reau1: to catch you again
babybooba623: okey
babybooba623: thanks so much for helping me i hope it will help us
th0reau1: i hope so to
babybooba623: to kill the virus

can any one help me PLEASE!
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Was an HJT Log posted in the Malware Forum
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where wil i startand do it
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Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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