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Can't install or uninstall programs in xp pro


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#1
debf

debf

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I went to apply an update to a program (Quickbooks) and recieved an error message "error 1603 update installer has encountered an internal error" "unable to apply patch" after troubleshooting this error it was suggested to uninstall Quickbooks and reinstall. When I tried to uninstall (or try the repair function) I get errors saying "installation interrupted"
to try again run the installation wizard again
I decided to try to reinstall windows installer (KB893803-v2-x86.exe)- It says get I have succesfully completed the installation wizard, but when I look in add/remove programs there is no size or change/remove button
I tried Windows Installer Cleanup (msicuu2.exe)-I get "fatal error"
I decided to try installing or uninstalling another program and I got the "fatal error" also
another error I get is Error 1328 c:\config.msi\PT4A2.tmp

My computer was working fine, and still is except for the fact that I can't apply the quickbooks update or install or uninstall anything
I also saw a link to Dial-a-fix so I tried that and according to the log file everything was succesful but I still can't
can anybody here suggest anything?
thanks
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#2
Eddieram36

Eddieram36

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Hi debf;
You problem lays with Quick-books. Their anti-pirating programming will not allow you to update. You need to call then and they'll walk you thru the whole thing. If this is not the original PC the software was installed in the will want you to buy a separate license. You can try a work around by saying that hte original PC was damaged in a storm, but you will need ALL trhe documentation including the original confirmation number.
Hope this helps.

Eddieram36
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