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Zone Alarm will not run any longer and google answers don't work


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Ralph Smith

Ralph Smith

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I've been having difficulty since downloading a freeware file around a month ago. After downloading it I've had nothing but trouble. I have run all of my anti-spyware tools(spybot & ad-aware) and anti-virus programs (Stop Sign, others won't start) and nothing unusual found. I had put off restarting my computer for quite a while and when I did I found out that I needed to do a system restore. I can connect to the internet while in safe mode with networking but only for around 4 or 5 minutes which gives me enough time to download online updates and virus scanners. Afterwards I could not get my Zone Alarm Security Suite running properly. I get a message telling me that zpeng24.dll was not found and I need to reinstall Zone Alarm to fix it. It will not allow me to reinstall it because there is something running somewhere in the background stopping it from reinstalling. I did a Google search and it told me to delete the folder windows/system32/zonelabs and when I tried it told me that I couldn't delete it. I think that there's some hijack program that I inadvertently installed. Any help would be appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 2:53:10 PM, on 02/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Business\Application Data\Microsoft\Internet
Explorer\Quick Launch\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://mail.google.c...x=1sc2xuwdjgccy
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
Windows Internet Explorer provided by Yahoo!
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O4 - HKLM\..\Run: [SoftwareStation] "C:\Program
Files\eAcceleration\Station\station.exe" /b Startup
O4 - HKLM\..\Run: [StopSignSsTsMon] Rundll32.exe "C:\Program
Files\Acceleration Software\Anti-Virus\sstsmon.dll",VerifyStatus
O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration
Software\Anti-Virus\stopsignav.exe" -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
- C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66}
- %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 -
{85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file
missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}
- C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe (file missing)
O12 - Plugin for .mpeg: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin3.dll
O15 - Trusted Zone: http://www.trendmicro.com
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX
Scan Agent 6.6) -
http://housecall65.t...ivex/hcImpl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) -
http://security.syma...bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE
Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class)
-
http://update.micros...b?1152739787906
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI
Utility Class) -
http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX
Scan Agent 6.5) -
http://housecall65.t...ivex/hcImpl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -
http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan
Installer Class) -
http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} -
http://www.trendmicr...scan/as4web.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: IntelWireless - C:\Program
Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International,
Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program
Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel
Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program
Files\Intel\Wireless\Bin\WLKeeper.exe
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