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Help plz, STOP c000021a Fatal Error - wont let me go into windows


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#1
tiffin

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i get this error STOP c000021a Fatal Error, it says login process invalid or something. I have windows NT but it was put on by a friend so I dont have the boot up disk or anything for this. I am so lost i read some other topics based on XP and tried some of those things but it did not work.

Please help quick :whistling: i can not even get into windows or my computer it goes to blue screen and then restarts not long after that
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#2
pip22

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http://support.microsoft.com/kb/156669
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#3
tiffin

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ya i tried that stuff and it never worked, it wont let me get into windows unless i go into safe mode :whistling:
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#4
Retired Tech

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Has your PC got its own product key
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#5
tiffin

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like that code on the windows NT sticker on the side of the toweR???
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#6
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If it is a 25 character - alpha numeric key, yes

That gives you the option to borrow a same version CD to run a repair install or use the recovery console
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#7
tiffin

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so get a windows NT installation cd from someone and then put it in and do i go into f8 settings?? and then just do a repair install?? do i go into safe mode for that?
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#8
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This, if you haven't installed any new software recently

http://support.micro....com/kb/292175/

http://support.micro....com/kb/306952/

This, if you have recently installed new software and want to try removing it

http://support.micro....com/kb/313670/

http://support.micro....com/kb/229716/

If asked to enter a product key, it must be the one from the sticker on your PC
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#9
tiffin

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Ok I have a CD now can you tell me what to do step by step please?
Thanks
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#10
tiffin

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I have tried everything the links have said now and nothing has worked. I cant get into safe mode anymore either.
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#11
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Did it run the repair
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#12
tiffin

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it does it then goes back to the error
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#13
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Have you installed anything recently, if so, that is likely to be the cause and you may need to use recovery console to uninstall it
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#14
tiffin

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Well it said your computer is ready to install updates or something. Then I was just emailing and it started to get sluggish so I restarted my computer and when it restarted that fatal error came up.
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#15
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It won't load to the desktop in any mode?

Have you got data you need, have you got access to another PC to install your hard drive to?

How much free space is on your hard drive
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