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Help plz, STOP c000021a Fatal Error - wont let me go into windows


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#16
tiffin

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No it wont load to the desktop in any mode. I had about just under half free space left I think. It is my mothers computer that is doing this so yes there is another computer. My mom made me say thanks for your help
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#17
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Two options are:

Install this drive in to the other PC, get whatever data you need transferred to it so you can look at a clean install

http://www.askbobran...hard_drive.html

Parallel install, then you would copy data from the original to the new, then remove the original

http://support.microsoft.com/kb/266465

Let me know which you prefer, and if you need any help
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#18
tiffin

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Ok thank you so much we will let you know how it goes.
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#19
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Hope it goes well
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#20
tiffin

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ok, i want to reformat totally, just wipe it all and redo it any sites or info on how to do that?
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#21
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Try here

http://www.windows20.../multipage1.htm
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#22
tiffin

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when i reboot it doesnt go to that first screen or say anything about booting using cd, only thing you can do is press f8 to go to options
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#23
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Start the PC and keep tapping the delete key until it enters set up, set the boot order to CD ROM then hard drive, press F10 to save, type Y to confirm then press enter to reboot

If the Windows CD is in the drive it will show press any key to load from CD
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#24
tiffin

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ok keith i reformatted it, i am trying so hard to get the iternet connection to work but every time it works fine then the error issass.exe has generated an error and windows will restart or shut down or something like that.

then once that happens the computer freezes up and you have to restart
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#25
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Did you install any software for the Internet connection
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#26
tiffin

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no i did not install anything, i just reformatted, and reinstalled windows 2000 then when it got into windows it works fine so i decided to try to hook up my internet connection and then the error isass.exe generated errors and windows will restart, it is creating log file. once that pops up then it freezes and i cant do anything and that happens in like the first minute of starting up windows. i have to get rid of that somehow to do anything
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#27
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Probably need safe mode and back up the registry first

To disable Internet Explorer Error Reporting so that the default operating system error handler is shown if a crash occurs, set the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main

IEWatsonEnabled = (DWORD) 0
DWNeverUpload = (DWORD) 1
DWNoExternalURL = (DWORD) 1
DWNoFileCollection = (DWORD) 1
DWNoSecondLevelCollection = (DWORD) 1

Let me know if you need help with this
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#28
tiffin

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ya i may need help im kind of computer illiterate lol, so boot up into safe mode then what?
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#29
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Click start then run, type regedit the press enter

Click file then click export, check the dot is in all for export range, save the file somwhere safe

Click the + next to HKEY_LOCAL_MACHINE then click the + next to Software then Microsoft then Internet Explorer

Click Main then on the right let me know if those are the options
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#30
tiffin

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ok once i went into internet explorer then + it and went down to main this is what it said on the right

anchor visitation horizon
cache percent of disk
company name
custom key
default page url
default search url
delete temp files on exit
enable disk cache
full screen
local page
place holder height
place holder width
search page
start page
use async DNS
wizard version
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