[Retired Tech]

See how tune up does (if you can download it)

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

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ya but that error stops me from doing anything plus my internet connection isnt working, it just goes to the internet connection wizard and then it never does connect

[tiffin]

ya but that error stops me from doing anything plus my internet connection isnt working, it just goes to the internet connection wizard and then it never does connect

[Retired Tech]

Can you use another PC to get Everest Home, install it on this PC run it, click + next to computer then summary to see which network adapter

http://www.filehippo...d_everest_home/

[tiffin]

ok i ran the thing on my computer not the infected one, and the network adapter says:

VIA Rhine II Fast Ethernet Adapter

[tiffin]

this was done on my computer i can get internet here but like i said my mom's does not get internet. i cant seem to get a connection plus the error freezes everything up anyway. not in safe mode it doesnt though

[Retired Tech]

See if you can put Everest on to disc then install it on the one which doesn't connect to see what the network adapter is, safe mode with networking should let you install

[tiffin]

ok i will buy some blank cds tomorrow and do that, what will knowing the network adapter do for helping though?

[Retired Tech]

If you haven't installed the software for it, it won't connect

[tiffin]

it says there is no network adapter, i could not see one at least on my moms computer

Edited by tiffin, 07 April 2007 - 03:10 PM.

[tiffin]

so what next?? i ran tune up utilities on my moms computer and still it did not fix the isass.exe error which freezes everything. i burned the tune up and put it on my moms comp in safe mode

[Retired Tech]

Did you find out which network adapter you have

[tiffin]

it didnt show one