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Can't load McAfee Virus Scan


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#1
beener

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I just purchased VirusScan Plus 2007 from McAfee. After I install it and try to run it it keeps"looking for mcshell.exe" I have uninstalled everything virus scan related and reloaded it. Even the help desk is stumped. What Can I do?
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#2
Retired Tech

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Is it on disc or a download
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#3
beener

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I have tried both ways, downloading the free virus scan from AOL stops at 58% and the disc looks like it loads but when it goes to the registration screen, it stays for a second and then clears off. When I go to the add/remove programs and try to delete Mcafee to start again, it shows the program but when I go to remove it, it says it is empty. When I click on the icon it goes to "looking for mcshell.exe" The McAfee help desk thinks a virus or spyware is doing this. I also cannot open the Windows firewall.
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#4
Retired Tech

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Is that the only McAfee product on the PC
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#5
DMME

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Try to run the program in Safe Mode.
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#6
beener

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I've run in safe mode and removed all Mcafee products(both add/remove programs and with the help desk-manually)
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#7
DMME

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Download: CCleaner. Run the program and clean everything. Then do a Registry clean. Reinstall McAfee and try to run it.

This is all I can think of for now.
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