[almessmer]

I have a Toshiba Protege laptop running Windows XP with a Matshita UJDA765 DVD/CDRW drive. Yesterday, I could play a DVD, but today, the drive will only play CDROMs. When I insert a DVD, the light comes on and the disc spins but the disc does not play. When I try to manually play the disc opening it through CyberLink Power DVD, I get an error: "No disc in drive D:." I have tried reinstalling the decoder, reinstalling the driver, and removing and reinserting the drive, but I continue to get the same error. Any ideas?

Thanks,
Andrea

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Hi almessmer! Welcome to G2G!

Let's have you uninstall the DVD-Drive and then have you reboot and let windows reinstall the drivers for it. To do this, do the following:

• Go to START-->RUN and type devmgmt.msc
• In the new window that appears, click the + symbol next to CD/DVD-ROM Drives.
• Locate the drive in question and right-click it and choose UNINSTALL.
• Once it's finishing uninstalling, reboot your computer.

Once it's rebooted, try putting a DVD in it again and see if the same thing happens.

----------------------------

If after rebooting you are still having problems, try the following:

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot. Once rebooted, try putting in a DVD and see if it plays correctly. If it still doesn't play a DVD after doing the above steps, then unfortunately, the drive is damaged and needs to be replaced.

Fenor

[Fenor]

Hi almessmer! Welcome to G2G!

Let's have you uninstall the DVD-Drive and then have you reboot and let windows reinstall the drivers for it. To do this, do the following:

• Go to START-->RUN and type devmgmt.msc
• In the new window that appears, click the + symbol next to CD/DVD-ROM Drives.
• Locate the drive in question and right-click it and choose UNINSTALL.
• Once it's finishing uninstalling, reboot your computer.

Once it's rebooted, try putting a DVD in it again and see if the same thing happens.

----------------------------

If after rebooting you are still having problems, try the following:

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot. Once rebooted, try putting in a DVD and see if it plays correctly. If it still doesn't play a DVD after doing the above steps, then unfortunately, the drive is damaged and needs to be replaced.

Fenor

[almessmer]

Hi Fenor,

Thanks so much for your help. Unfortunately, it looks like the drive needs to be replaced. After following the procedures, you suggested, DVDs still don't play.

Thanks again,
Andrea