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Swapped ISP Router not working!


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#1
matt pearce

matt pearce

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I have a wireless netgear router installed at home, and i access the internet via a dongle. Up until yesterday it worked fine, which happens to be the day i swapped ISP's, and now i can't access the internet. I have contacted my new ISP and they have advised me that my line is fine and is Broadband activated, but as the do not support my router thay cannot offer me any technical advice.

When i contacted Netgear they had me trying to access the router by typing http://192.168.0.1 (i think), but i couldn't access the control panel to configure my router. They also had my running "cmd" and using "ipconfig" to do a ping test 4 packets sent - 4 packets received" (I had to do this at least 20 times over the course of 3 hours of phone calls to their tech support).

They have told me that my router is faulty, but i find it a little too coincidental that it has stopped working the day i swap ISP's - any ideas anyone???

My next step was to try and set up my router using the ethernet cable rather than a wireless dongle to see if that work, but it's not practical (Phone socket and power supplys are in strange places

Thanks in advance

Matt

PS i am at work at the moment, so i cannot access to much info or carry out any tests you guys post.
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#2
Guest_jwinathome_*

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If you plug directly into your MODEM, do you get Internet access?
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#3
matt pearce

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Do you mean via ethernet/usb...if so, i've yet to try it...i'm at work at the moment and it's router at home that's the problem.

Edited by matt pearce, 12 April 2007 - 10:14 AM.

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