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my emails being refused


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#1
mystical betty

mystical betty

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Hello,

Several emails that I send out are either being refused and I receive an "Undeliverable" message, or sometimes they go to my "sent" box but they do not get received. I have done all the steps that were suggested and here are Hijack this, Super AntiSpyware, and Online Panda logs. Please let me know if you can help me rid my computer of any problems. Thank you very much. EMAIL ADDRESS REMOVED TO PREVENT YOU GETTING MORE EMAILS THAN YOU CAN POSSIBLY IMAGINE

Logfile of HijackThis v1.99.1
Scan saved at 9:01:18 PM, on 4/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\CoffeeCup Software\PopUp Blocker\PopupBlocker.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Microsoft ActiveSync\WCESMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\mozilla.org\Mozilla\mozilla.exe
C:\Program Files\Intuit\QuickBooks 2005\qbw32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\DOCUME~1\Admin\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CoffeeCup Software Popup Blocker - {49E0E0F0-5C30-11D4-945D-010002000012} - C:\PROGRA~1\COFFEE~1\POPUPB~1\CCPOPB~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [CoffeeCup Spam Blocker] "C:\Program Files\CoffeeCup Software\Spam Blocker\SpamBlocker.exe" -min
O4 - Startup: CoffeeCup Popup Blocker.lnk = C:\Program Files\CoffeeCup Software\PopUp Blocker\PopupBlocker.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: officejet 6100.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{C28BAF35-B567-44C7-ABBF-5D8D8117ECAE}: NameServer = 38.9.211.2,38.9.212.2
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe


Incident Status Location

Adware:adware/ncase Not disinfected c:\windows\system32\saie_kyf.dat
Adware:adware/portalscan Not disinfected c:\windows\system32\winupdt.bin
Adware:adware/toprebates Not disinfected c:\windows\downloaded program files\winadx.inf
Adware:adware/clickalchemy Not disinfected c:\windows\inf\alchem.inf
Adware:adware/ipinsight Not disinfected c:\windows\inf\conscorr.inf
Adware:adware/seekmo Not disinfected c:\program files\mozilla.org\mozilla\plugins\npclntax.dll
Adware:adware/virtualbouncer Not disinfected c:\myPcsearch.exe
Adware:adware/ieplugin Not disinfected c:\windows\kwv2.dat
Dialer:dialer.bny Not disinfected c:\windows\pcconfig.dat
Adware:adware/winad Not disinfected c:\program files\Winad Client
Adware:adware/tvmedia Not disinfected c:\windows\bundles
Adware:adware/neededware Not disinfected Windows Registry
Adware:adware/wupd Not disinfected Windows Registry
Adware:adware/transponder Not disinfected Windows Registry
Adware:adware/dyfuca Not disinfected Windows Registry
Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Admin\Application Data\Mozilla\Profiles\default\l36pbbde.slt\cookies.txt[.apmebf.com/]
Spyware:Cookie/bravenetA Not disinfected C:\Documents and Settings\Admin\Application Data\Mozilla\Profiles\default\l36pbbde.slt\cookies.txt[.bravenet.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Admin\Application Data\Mozilla\Profiles\default\l36pbbde.slt\cookies.txt[.atwola.com/]
Virus:Trj/Mitglieder.BO Disinfected Archive Folders\Deleted Items\price_08.zip[prs_03.exe]
Adware:Adware/Zango Not disinfected C:\Program Files\Mozilla Firefox\plugins\npclntax.dll
Adware:Adware/SAHAgent Not disinfected C:\WINDOWS\system32\xmltok.dll

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 9:51:27 PM 4/16/2007

+ Scan result:



:mozilla.6:C:\Documents and Settings\Admin\Application Data\Mozilla\Profiles\default\l36pbbde.slt\cookies.txt -> TrackingCookie.Webtrends : No action taken.


::Report end

SUPERAntiSpyware Scan Log
Generated 04/16/2007 at 11:06 PM

Application Version : 3.6.1000

Core Rules Database Version : 3220
Trace Rules Database Version: 1230

Scan type : Complete Scan
Total Scan Time : 00:55:31

Memory items scanned : 419
Memory threats detected : 0
Registry items scanned : 5997
Registry threats detected : 8
File items scanned : 60384
File threats detected : 1

Spyware.WebSearch (WinTools/Huntbar)
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WINTOOLSSVC\0000#DeviceDesc

Adware.Spyware Labs
C:\WINDOWS\BUNDLES\2517041105.EXE

Edited by Crustyoldbloke, 18 April 2007 - 09:18 AM.

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