[kaileekaira]

I checked the USB portion of the troubleshooter, however the USB has a ? mark next to it, it is not checked...
any advise?
(this is the first time I am using a USB on this computer as well)
Thanks...

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Is the ? in device manager and is it in the scanner / imaging devices part or the Universal Serial Bus controllers part

[Retired Tech]

Is the ? in device manager and is it in the scanner / imaging devices part or the Universal Serial Bus controllers part

[kaileekaira]

It is in the Device manager part and it is in the USB section, next to USB ...

[Retired Tech]

Right click any with ? then click remove and confirm

Restart the PC

Check device manager again

[kaileekaira]

It now has the program installed but it is not working,
maybe the scanner is just broke.?

[Retired Tech]

Are any ? gone from device manager / USB

[kaileekaira]

Yes, the ?'s are gone,
but now it sais, can't find scanner source?

[Retired Tech]

If you switch the scanner off, is there a bing bong through the speakers

[kaileekaira]

Thank you for help Keith, but
at this point the program is starting up,
then it sounds like it is scanning, then gets
stuck -and I get a message, "program not responding"
do you think the scanner is prob broke?":
Thanks....

[kaileekaira]

Yes sound coming from speakers...

Edited by kaileekaira, 18 April 2007 - 12:07 PM.

[Retired Tech]

Do you know how much RAM Memory is installed

Can you remove the USB lead for the scanner, restart the PC then connect the scanner

[kaileekaira]

Yes, I have done that,
it acts like it is worming up , and the scanner makes a noise, then
it just sits there with a "hourglass" on my screen for like, forever,
like it is taking a real long time to warm up, then I just close the program
because it sais "not responding" , do you think I should just give up on it?
Thanks...

[Retired Tech]

Can you disconnect the scanner

Use add and remove to uninstall the scanner software

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

Check device manager for any ?

If there are none

Re-install the scanner software

Restart the PC

Connect the scanner