Hi, I have very little useful computer knowledge, but let me try to describe my problem as best I can. I have had Norton on my computer since I've gotten it and over the last year and a half, their GoBack program kept restarting my computer every few weeks and changing things. I thought it was a bad program, but maybe it was doing the right thing. Anyway I got tired of it and wanted to get rid of norton and put Kaspersky and Zone alarm on my computer. I uninstalled norton and added kaspersky and zone alarm. Upon restarting, I got this stop error code Bad_Pool_Caller 0x0000007b. Ok so I went into safe mode and removed kaspersky and zone alarm. This seemed to solve the problem as I was able to boot into xp successfully after that. However, I had no antivirus at all. Figuring that norton still had some junk on my computer I used the norton removal tool and then reinstalled kaspersky and zone alarm. This is where things went really bad. Now I can only boot into safemode. When I try to boot normally it gets all the way to loading tray icons then I always get this stop error: 0x0000008E (OxC0000005, 0x80576F26, 0xEBC6996c, 0x00000000 There is no other useful info with the message (for me anyway) The third string of characters in parenthesis always changes.
What I've tried:
restarting with last known good configuration
restarting with system restore on various date
reinstalling norton or any other antivirus software (I can't figure out how to install things in safe mode)
searching the web for this error code, I installed new memory about 2 months ago, but had no problems with it (I tried taking it out and rebooting) I thought maybe removing norton with the removal tool messed up one of my drivers. So I tried to reinstall my video driver, but I can't figure that out either.
I also done various other things that articles have suggested but nothing seems to help.
At this point I've exhausted my limited knowledge of what to do. If nothing else I would like to be able to get my files off of my computer before I toss it out the window (just kidding)
Any help anyone could offer would be great. Thank you,