Information that may be required to help in solving this issue:
Gateway MX6440 Notebook
Windows XP Home Edition with SP2
The hard drive was completely erased and XP was reinstalled before attempting this procedure.
This operation did not work before the re installation of Windows either.
Windows XP was installed using the Recovery Disk that came with the computer.
I am trying to save the backup to an external hard drive.
If there is some other free program that will do the job exactly like the Windows Backup Utility does, then please let me know. I am attempting to backup all files and all of my settings as well. Please help me if you can. I am willing to provide any more information that is needed. Thank you!