[Webby29]

I am using an HP pavilion ze5400 Laptop running XP. Yesterday the screen went black and restarted the laptop. When I tried to restart it I got to the log on screen and the the screen went blue of a second and the laptop turned off. The laptop would not get beond the BIOS screen after that.

I tried again this morning and managed to get to the log on screen with the same blue screen and resulting shutdown. I managed to read the error message on the blue screen that time and know that I need to reinstall XP.

I went into the BIOS and made sure that I am booting from the CD. I then put the XP CD into the drive and turned the laptop back on. The screen came on with the HP logo and the message saying press ESC to change boot order and press F2 to entre setup. It then froze. I have tried starting the laptop without the CD and with it and everytime it freezes at the same point.

Any help would be greatly appreciated.

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When you get the HP Logo, it still freezes if you press F2

If not, look for BIOS defaults, load those, press F10 to save, type Y to confirm, press enter to reboot

There is a repair option

You can use this guide to repair XP

Possibly, you will need to press the power button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need your XP product key to complete this

The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

Click this to view the XP Repair Install Guide

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

The XP repair install will look and run as a normal install, however, you must not see a request to format the drive

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[Retired Tech]

When you get the HP Logo, it still freezes if you press F2

If not, look for BIOS defaults, load those, press F10 to save, type Y to confirm, press enter to reboot

There is a repair option

You can use this guide to repair XP

Possibly, you will need to press the power button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need your XP product key to complete this

The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

Click this to view the XP Repair Install Guide

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

The XP repair install will look and run as a normal install, however, you must not see a request to format the drive

After running XP Repair you will need to install all Windows Updates

Microsoft Update