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Dell Laptop AC power not working, battery not charging either


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#1
NYTerrier

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I have a Dell Inspiron 8500 laptop that has been problem free for 3.5+ years. We use a power adapter to recharge for use with the battery. Recently, I noticed when it is plugged into an outlet, the task bar was not showing the a/c power icon. Instead, it was running on battery power and draining. The green light is still on on the adaptor while charging, but the laptop is running on an almost dead battery that is not recharging.

With the battery being very low, can I run any diagnostics to see if the adaptor is shot or figure out if it is the receptable/connector (I don't know the correct term) for the adapter on the laptop? I already replaced the old battery with a new one and we still have the same problem.

We only have a few minutes left on the battery and the new one has not been charged yet. So basically, the ac power is not working and we cannot recharge a battery. Therefore, we can't use the laptop (and that's a problem).

I'm wondering if I should just buy a new power ac adapter, or if there is a way to test where you attach it to the laptop.

Thank you,
Amy

Edited by NYTerrier, 26 April 2007 - 06:12 PM.

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#2
Facedown98

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Hi Amy. I have experienced a similar issue, and for me, the laptop itself was bad. The motherboard appears to be shot. In your case, it's hard to say. If you can find another adapter to use, give it a shot. You might be able to go to a computer shop (hopefully one that's Dell certified) and see if they have any you can try really quick. Hey, you never know, sometimes adapters go bad. The sad thing is, laptop motherboards don't last as long as desktop boards, so it's hard to say right now. Give this a shot and see what you can do.
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#3
NYTerrier

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Thank you, I think at this point after 3.5 years of use, replacing the motherboard would not make much sense financially. If I can find someone with the same adaptor, maybe I can try it. I should have read more about this before purchasing a new battery (there is a hefty restocking fee & shipping charges). I figured the battery was shot and I guess I was wrong.

Thanks for the feedback.
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#4
Facedown98

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Well, if you've gone about 3.5 years on that same battery, then I would suspect that as well. Most batteries last about two or so. The adapter could have gone, but so could the motherboard. By all means, try the adapter first. Best of luck to you :whistling:
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#5
NYTerrier

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I was able to take it to a computer repair shop. They determined the ac adapter was still working but the motherboard is not. SInce I am not qualified to make the repair and the part is costly, I have to look into a new laptop (since I also use it for work). Thanks for the help. They did not charge me, it took less than 5 minutes to diagnose.
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