Can't open word or office - what have I done?
Posted 01 May 2007 - 09:44 AM
Posted 01 May 2007 - 09:58 AM
for step 2 you will need your office CD. reinstall (actually do the repair install).
step 3 you said
print out or write down that advice..... (if the repair of office doesn't work we will need it) and NEVER DO IT AGAIN!!
I was making space on my harddisk and following advice, I deleted restore points. I also deleted a lot of stuff other old files etc
Posted 01 May 2007 - 02:02 PM
Is there anything I can do to save this stuff without being able to access?
Posted 01 May 2007 - 02:48 PM
1. In normal situations, Word and Excel document files are saved to the User's My Documents folder. If you know for a fact that your files are saved somewhere else, are they saved under Program Files\Microsoft Office? If not, you're fine.
2. Outlook stores its data in a PST file (in most cases). This file will not be affected even if you uninstall Outlook. The only exception is IF you delete it from its normal location of C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook. If you're worried, browse to that folder (it's hidden, so you may have to enable "Show Hidden Files/Folders" in My Computer, Tools Menu, View tab), and copy the PST file(s) out to your desktop as a backup.
3. Word and Excel startup templates. If you've done a lot of customization to Word's normal.dot file or Excel's excel##.xlb file, you may want to copy them out to your desktop also. Here are the normal locations:
C:\Documents and Settings\UserName\Application Data\Microsoft\Templates <= this is where my normal.dot resides (I have Office 2003 and WXP)
C:\Program Files\Microsoft Office\OFFICE##\STARTUP <= this is where my add-in templates reside
C:\My Documents\Templates (or Documents and Settings\UserName\My Documents)
C:\Documents and Settings\UserName\Application Data\Microsoft\Word\STARTUP
C:\Documents and Settings\Username\Application Data\Microsoft\Excel\XLSTART (or maybe just in Excel)
C:\Program Files\Microsoft Office\OFFICE##\XLSTART
So, open Add/Remove Programs, scroll to Microsoft Office, click Change, Reinstall or Repair, then Detect and Repair. If that doesn't work, try Reinstall. If that doesn't work, uninstall Office, reboot the computer, and reinstall it.
Posted 03 May 2007 - 04:25 PM
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