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Help w/XP: Data Execution Prevention kills spooler


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#1
bobmad

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I manually restart spooler:

net start spooler
The Print Spooler service is starting.
The Print Spooler service was started successfully.

It works for a limited time

here are some errors I get (from event viewer)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 5/3/2007
Time: 10:19:41 AM
User: N/A
The Print Spooler service terminated unexpectedly. It has done this 6 time(s)

when I do a >sc query spooler
I get

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

events show

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 5/3/2007
Time: 10:12:49 AM
User: N/A
Computer: QESWKSTN8
Description:
Fault bucket 36203988.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 33 36 32 30 33 39 38 38 36203988
0010: 0d 0a ..

and

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 5/3/2007
Time: 10:12:44 AM
User: N/A
Computer: QESWKSTN8
Description:
Faulting application spoolsv.exe, version 5.1.2600.2696, faulting module unknown, version 0.0.0.0, fault address 0x59f8358e.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 36 39 36 20 69 0.2696 i
0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 35 39 66 38 set 59f8
0050: 33 35 38 65 358e

Have only scanned machine with Norton A/V (more soon)
All patches show up to date and have done SFC recently...
Anyone know what this is? Am I likely looking at malware or a windows problem?
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#2
bobmad

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MAY have fixed it.
Major try 1
changed Data Execution Prevention to "for all services" then added Spooler as exception.
cleaned old printer files out (Dell 1600 series)
Cclean registry

Major try 2
SFC + reinstall of print (hp 2605 and dell 1815) drivers (no noticable help)

Major try3+
adobe accrobat 8 trial version repair + Defrag + SFC (no errors on boot now and spooler service seems to keep running) I've only got 1-2 hours testing after that fix....

I had many minor trys.... any one of which could have helped... spent MANY hours on this...but major try 3 seemes to have fixed it. I'll update in a few days after some more testing.
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#3
bobmad

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:whistling: Problem has re-surfaced. Anyone have any insight for me?
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#4
bobmad

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I did repair install and now it's been working. I was hoping to find a ...less aggressive fix, but no dice on this one. Spent HOURS working it.

To those who follow... if you spend more than and hour or 2 on fixing an issue like this...just go to repair install.
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#5
jaxisland

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Check out this Link on how to clean up printer drivers, which is a major cause of the spooler service having errors.
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#6
bobmad

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Jaxisland, thanks.
I did run across this in my searches but it did not fix my issue.

I fought with this for a long time. it was a third priority type of thing I got to spend time on it, try a fix, research some more try another fix... from MAY till 1-2 weeks ago when I did the repair install.

I just found out how to map the DLL's for auto updates so I may (in the next 1-2 days) be DONE with this totally. I have 70+ updates to do that all failed but just used the reg DLL's trick on another machine (recent repair install) and the updates went smooth...
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#7
jaxisland

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Let us know after the dll issues is cleared up then we can try and tackle this. One thing at a time :whistling:
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#8
bobmad

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The DLL and reset in combinition worked. I can now use automatic updates. Here's what I did. I pasted this

regsvr32 jscript.dll
regsvr32 MSXML3.dll
REGSVR32 WUAPI.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUWEB.DLL

into a CMD window then pasted this

net stop "Automatic Updates"
del /f /s /q %windir%\SoftwareDistribution\*.*
net start "Automatic Updates"
wuauclt.exe /detectnow

and Automatic updates started working.

To recap the ONLY fix that helped with the print spooler issue was a Repair install of XP. When that was done my automatic updates didn't work so I took the steps above to fix that issue.

Machine is good now. I HEAVILY relied on posts in GTG site for auto-update fix.
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#9
jaxisland

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:blink: Woo Hoo :help:

Dont ya love it when it all comes together :whistling:
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