[Ardent]

I recently installed a trial version of a backup program. I found that it didn't work so I uninstalled it. Next time I booted up I got a message saying that "Nero Check " found that my cd rom drive was missing and would fix it at next boot up. It did, but today I could not find either of my cd drives( I have a cd/dvd and a cd /rw drive) I am not sure how to get them back? I tried the install disc for one of them and it couldn't be read. Any help would be appreciated.

Thank you

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Hi Ardent!

First, let's check Device Manager. Right click My Computer, Manage, Device Manager. Do you see anything listed with a yellow ? or ! over it? Do you see your CD/DVD drives?

Next, let's check the registry for some settings that could prevent your system from seeing the drives properly.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

[piper]

Hi Ardent!

First, let's check Device Manager. Right click My Computer, Manage, Device Manager. Do you see anything listed with a yellow ? or ! over it? Do you see your CD/DVD drives?

Next, let's check the registry for some settings that could prevent your system from seeing the drives properly.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

[Ardent]

wow! is all I can say. Drives showed up and work fine. Thanks so much for your assitance. May I ask why do you think this might have happened? that is if you feel inclined to ...I am just happy to see these drives working again!

[piper]

So was it the registry edit?

Sometimes software leaves a mess in the registry when you uninstall it, and that left-over stuff confuses Windows. That's really all I can say.

I'm glad you got the drives back