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Very slow internet: seems related to machine, not ISP


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#1
bobbylife

bobbylife

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I use Charter high speed to connect to the internet. My computer says that it's running at 10 mbps, which is what it's supposed to do.

I'm running Windows XP SP2. This problem is about a month old.

When I try to connect to the web, via ie 7, Firefox 1.5.0.11, or Opera 9.01, my first attempt will often time out. Usually when I click the "Try Again" button in Firefox, or do the analagous action in the other browswers, the connection opens immediately. But very frequently, I have to go through doing it twice, as I've just described.

I run ZoneAlarm, but I've had it for a long time, and this issue is pretty new ('bout a month).

Other apps don't seem to be effected by this; they run just like they always have, as far as I can tell.

I've posted a HijackThis log below, as well as a couple of other logs generated by AVG and Panda.

Please advise.

Thanks,
R

Logfile of HijackThis v1.99.1
Scan saved at 7:33:20 PM, on 5/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\avsys\ScanningProcess.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZoneLabs\avsys\ScanningProcess.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\System32\hphmon03.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\SYSTEM32\3cshtdwn.exe
C:\WINDOWS\SYSTEM32\3cmlink.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Interwise\Student\pull.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\HPHipm09.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {421cdd80-099b-4a4f-ba66-2268eb9c74d7} - blank (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [3c1807pd] C:\WINDOWS\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_0_8 -reboot 1
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Push Client.LNK = C:\Interwise\Student\pull.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {11865A2A-649F-4FA1-8B99-B97DF8070B7C} (IWSystemchecks Control) - http://acs.interwise...ystemchecks.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifes...ll/pinstall.cab
O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) - http://vsp.closetmai..._downloader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart...ploadClient.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://acstechnolog...ing/ieatgpc.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.co....cab?10,0,910,0
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: kbdibA - kbdibA.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:09:20 PM 5/6/2007

+ Scan result:



C:\WINDOWS\Downloaded Program Files\pinstall.dll -> Adware.LookMe : Cleaned.
:mozilla.43:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Addynamix : Cleaned.
:mozilla.21:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.22:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.23:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.24:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.25:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Advertising : Cleaned.
:mozilla.20:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned.
:mozilla.42:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Coremetrics : Cleaned.
:mozilla.30:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned.
:mozilla.45:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.46:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.47:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned.
:mozilla.32:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned.
:mozilla.26:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.27:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.28:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.29:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
:mozilla.31:C:\Documents and Settings\Robert\Application Data\Mozilla\Firefox\Profiles\2r16qvdp.default\cookies.txt -> TrackingCookie.Specificclick : Cleaned.
C:\WINDOWS\Downloaded Program Files\UDC6_0001_D10M2905NetInstaller.exe -> Trojan.Fakealert : Cleaned.


::Report end



Incident Status Location

Adware:adware/cws Not disinfected C:\Documents and Settings\Robert\Favorites\Health
Adware:adware/wupd Not disinfected Windows Registry
Adware:adware/topmoxie Not disinfected Windows Registry
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