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bad spyware problems


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#1
addicted2ana

addicted2ana

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My name is Jennifer. I just recently got a new job and inherited a previous employer's computer. ;( So needless to say, it's all kinds of messed up. I looked at every post, downloaded and ran all of the freeware. Pretty much did everything possible to prevent having to post on here. I think I've made it pretty obvious that my relentless efforts have proved VERY unfruitful. HELP! here are my hijack this results.

I am having the worst time trying to fix the istsvc.exe bug.
I made sure it wasn't running in the processes tab.
i downloaded and ran the securityresponse.symantec.com/avcenter/fxistbar.exe ran hijack deleted 04-HKLM\... [IST Service} C:\Program Files\ ISTsvc\istsvc.exe
removed it from the system configuration startup tab
restarted in safe mode and deleted programfiles/istsvc/
when i restarted it was BACK AGAIN!!!
WHY? HOW? I have run countless spyware programs on this computer. they all "remove the spyware" and then if you run them again (even immediately after removal) It tells you that it is still there.

I'm also having problems with peopleonpage, 180solutions, shopagthome cash back, ebatesmoemoney maker, and MANY MANY MANY others. It really is amazing that my computer is functioning at all right now. This is becoming increasingly frustrating, and is making it difficult for me to complete tasks properly, and ultimately will interfere with me being able to do my job. Please help me out....
thanks
Jennifer


Logfile of HijackThis v1.99.1
Scan saved at 11:45:07 AM, on 4/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ee69bj3c.exe
C:\WINDOWS\system32\offsip.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
C:\WINDOWS\system32\odeudsdk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\SECRET~1.CAR\LOCALS~1\Temp\Temporary Directory 6 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://companyweb/default.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGrab.dll
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\PROGRA~1\YOURSI~1\ysb.dll (file missing)
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [gawyht] C:\WINDOWS\System32\hdejmk.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [jf48FTY2D] C:\WINDOWS\ktvqomc.exe
O4 - HKLM\..\Run: [ee69bj3c] C:\WINDOWS\system32\ee69bj3c.exe
O4 - HKLM\..\Run: [r3sk37W] offsip.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [a03qRXapi] odeudsdk.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloff...MO1/wr3ck1t.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/i...etup1.0.0.6.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carolinaengine.local
O17 - HKLM\Software\..\Telephony: DomainName = carolinaengine.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carolinaengine.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = carolinaengine.local
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
NFG

NFG

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Jenifer,

istsvc.exe is (allegedly) spyware from Integrated Search Technologies

Usual rules, all information provided with no liability or guarantee it will work. but it looks fairly obvious to me, so

I would run hijack this and remove the following

O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.netpaloff...MO1/wr3ck1t.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/i...etup1.0.0.6.cab

& this...

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=

You seem to have unfamiliar processes running, notably:

ee69bj3c.exe - possibly a trojan called from the run hives of the registry:
O4 - HKLM\..\Run: [ee69bj3c] C:\WINDOWS\system32\ee69bj3c.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe - a parasite

These two look unfamiliar to me so Im not sure & they may be needed
O4 - HKLM\..\Run: [jf48FTY2D] C:\WINDOWS\ktvqomc.exe
C:\WINDOWS\system32\odeudsdk.exe

I would update AV signatures and run a full scan, although this is the sort of thing your IT departement should be doing for you.

This may not resolve the problem entirely in one go, as I may have missed something truely obvious!

Anyway, good luck & re-post soon

oh & I would use a browser like Firefox or Opera, they dont suffer from the same sort of abuse that IE welcomes


Regs

N

Edited by NFG, 11 April 2005 - 01:26 PM.

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#3
addicted2ana

addicted2ana

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Thank you thank you thank you.. i had over 30 sypware infections and 14 trojan viruses.
you guys are gods!!!!!!!!!!!!!!!!!!!!!

Logfile of HijackThis v1.99.1
Scan saved at 4:52:40 PM, on 4/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\eudla.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://v4.windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGrab.dll
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [jf48FTY2D] C:\WINDOWS\ktvqomc.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [a03qRXapi] eudla.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://companyweb
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = carolinaengine.local
O17 - HKLM\Software\..\Telephony: DomainName = carolinaengine.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = carolinaengine.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = carolinaengine.local
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
i am soooo greatful, let me know if anything is awry
Jennifer
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