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system shutting down


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#1
tyno59

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I have Windows XP and when i go to shut down my computer it stops at the Windows screen that says "Windows is now shutting down" so i have to hold down the power button to turn it off. How can i fix it so it fully shuts down?
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#2
The Skeptic

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QUOTE:

"Windows XP shutdown issues mostly center around a very few issues, especially legacy hardware and software compatibility issues.

Currently, the leading cause of Windows XP shutdown problems is hardware incompatibility, including driver issues. These are detailed below where known. However, it is impossible to list every possible hardware or driver issue individually. My best advice is: Check all drivers for all hardware devices to ensure that they are the current best for Windows XP."


How long is it since the problem started? Have you added any new hardware or software after which it started?
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#3
tyno59

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This is my work computer. I am a new employee here but the owner said that they havn't added anything to the computer. They said it has been having the problem for a while.
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#4
The Skeptic

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Go into Control Panel > system > hardware > device manager. can you see any question or exclamation mark near any of the devices?
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#5
tyno59

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no i do not.
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#6
The Skeptic

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Download Everest (a link in my signature below). Install and run "Computer". Identify the make and model of the mother board. Go to the manufacturer's site and download the drivers of this motherboard and reinstall all of them. If you have any pci or AGP devices identify them in Everest, search for the drivers, download and reinstall them.
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