[cuddlz42]

I just got this computer and I have no sound at all. Help me please.
Thank you very much for your help in advance

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Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for multimedia / soundcard

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for multimedia / soundcard

Look at the manufacturer’s site for the suitable drivers for your Operating System

If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything

[cuddlz42]

the audio adapter under multimedia says Intel 82801db ich4 - AC 97 audio controller

my operating system is XP

[Retired Tech]

Did you get a motherboard CD with the computer

In Everest, does it say Realtek anywhere for sound

Can you post what Everest has for the motherboard

AC'97 Audio Drivers and Software
Due to the variety of different AC'97 codecs that are available, Intel does not offer AC'97 reference audio drivers for public download. Please refer to the system or motherboard manufacturer for any driver downloads or updates. If you have an Intel motherboard, please refer to the motherboard support site to determine which audio component is used on your motherboard.

Note: Some Intel motherboards have the option to use a Creative Labs* SoundBlaster* audio component instead of the AC'97 codec. Again, you will need to refer to the motherboard support site to determine which component you have.

http://www.intel.com...b/cs-009244.htm

[cuddlz42]

it says realtek for network adapter that is it, no i didnt get a mother board CD

the motherboard name is MSI Gamila/Giovani/Neon series

[zbd]

Good troubleshooting information based on the type of sound problem you have.

http://wahiduddin.ne...ouble_sound.htm

[Retired Tech]

Set a restore point first

Choose the nearest download location

http://www.majorgeek...ad.php?det=4400

[cuddlz42]

((Keith)) You are absolutely the best!!!
You have helped my son a couple of times before and I thought I would give you a try....you soooo rock!!
Thank you , Thank you , Thank you !!!
Thank you also zbd I tried what you said but it did not work , thats ok

You have a great day!!
Deb

[Retired Tech]

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