[brendaj]

I just encountered an error when I tried to close down Microsoft Outlook for the day. I'm running Windows XP 2002 with Service Pack 2 installed. This computer has a Pentium® CPU 3.20 GHz, 1.49 GB of Ram. I've had no problem with lack of memory or processor capacity before.

Nothing unsual happened today to alert me to any impending problems.

The error message I received is: The instruction at "0x35cb3757" referenced memory at "0x35cb3757". The memory could not be read.

I ok'ed out of the error message. Does anyone know what the error means?

Thanks for your help.

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Hi brendaj. Welcome to Geeks to Go!!

Which version of Outlook do you have?

Has anything else happened with your system in the last day or so?

Please check the Event Viewer for other Errors or Warnings that happened at the same time as that memory error. To open the Event Viewer, click Start, then Run, type eventvwr.msc and click "Ok". Event Viewer will open. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error. Once you have an event open, you can click the "copy to clipboard" icon (just below the down arrow) to copy the error text, then you can paste it in a reply to this thread.

Please check your Page File size. Right click My Computer, Properties, Advanced tab, Performance Settings, Advanced, Virtual Memory. You should see something that says "Total Paging Size for all Drives". What does it show? It should be at least 1.5 times the amount of RAM you have... so approximately 2.25 GB. If it's less than that, change it.

You might also check total size and free space on your hard drive, just to be sure you're still in that 10% margin. Once free space falls below 10%, all kinds of strange things can happen.

That's enough to get us started.

[piper]

Hi brendaj. Welcome to Geeks to Go!!

Which version of Outlook do you have?

Has anything else happened with your system in the last day or so?

Please check the Event Viewer for other Errors or Warnings that happened at the same time as that memory error. To open the Event Viewer, click Start, then Run, type eventvwr.msc and click "Ok". Event Viewer will open. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error. Once you have an event open, you can click the "copy to clipboard" icon (just below the down arrow) to copy the error text, then you can paste it in a reply to this thread.

Please check your Page File size. Right click My Computer, Properties, Advanced tab, Performance Settings, Advanced, Virtual Memory. You should see something that says "Total Paging Size for all Drives". What does it show? It should be at least 1.5 times the amount of RAM you have... so approximately 2.25 GB. If it's less than that, change it.

You might also check total size and free space on your hard drive, just to be sure you're still in that 10% margin. Once free space falls below 10%, all kinds of strange things can happen.

That's enough to get us started.

[brendaj]

I am using Microsoft Office 2003 Standard edition. I have 148GB of total hard drive space of which 138 GB is available.

I changed the total Paging Size for all drives from 2042 MB to the system recommened setting of 2289 MB.

I'm including a number of warning and error messae from the event viewer. The first two are from the Application section and the last six are from the System section. I will run the Adaware program to clear away any adware. I run the spam and adware removal programs often.

We do not use the fax option on our computers. I don't know why it would be trying to do anything.

Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32068
Date: 5/14/2007
Time: 5:00:00 PM
User: N/A
Computer: FINANCE01
Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination
Event ID: 32026
Date: 5/14/2007
Time: 5:00:00 PM
User: N/A
Computer: FINANCE01
Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_39049d00\MFC80U.DLL. Reference error message: The operation completed successfully.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_39049d00\MFC80U.DLL. Reference error message: The operation completed successfully.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 32
Date: 5/14/2007
Time: 4:49:03 PM
User: N/A
Computer: FINANCE01
Description:
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Thanks for your help!

[piper]

I don't think the SidebySide errors have anything to do with Office. Do you by chance have anything "Logitech" installed?

Here are some links that might help. Before installing anything, be sure to set a System Restore point.

Explanation of SidebySide from MSDN: http://msdn2.microso...y/aa374224.aspx

Recommendation to install the MS Visual C++ Redistributable: http://support.micro...kb/923014/en-us <== this might help (just be sure to set a restore point first)

http://www.microsoft...e...e&LCID=1033

Are you getting that memory reference error often or was that the first time?

[brendaj]

Thanks for your help. I do have a Logitech Cordless mouse. This is the first error message. Have a good day!

[piper]

If the Logitech mouse is functioning properly, then I don't think I'd worry too much. Otherwise, you might check Logitech's site for updated software and/or drivers for that mouse. If that doesn't stop the SidebySide errors, you might install the Visual C++ update to see if that stops them.

Just watch Outlook for the next week or so and if you have anyt other problems or continue to get the memory reference errors, please post back.