[binxter80]

..Very frustrated. I run both AVG and EzTrust and have come up with three viruses over the last week or so. I have two viruses called "collected.5.x" in two different locations and a "dialer 20." Is there any possible way of cleaning my system without having to reload my operating system? Someone please help!

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and your AV programs will not clean it?

What specifically is the error message and location.

Odds are, your AV programs cleaned it and these are files in your restore points.

Pretty hard to help when you don't give us a little more info.

[gerryf]

and your AV programs will not clean it?

What specifically is the error message and location.

Odds are, your AV programs cleaned it and these are files in your restore points.

Pretty hard to help when you don't give us a little more info.

[binxter80]

After the AVG runs, it ask me to restart my computer to complete the healing process. When I run the scanner again, it picks up the same 3. The paths are as follows:

C:\_RESTORE\TEMP\A0181081.CPY
C:\_RESTORE\TEMP\A0194593.CPY
C:\_RESTORE\TEMP\A0205590.CPY

I saw an odd one on there that stated the following:

C:\Program Files\CA\eTrust.....Autodown.exe

I hope this helps!

[gerryf]

the first ones are in your restore point.

You need to disable it.


1. Click Start, Settings, and then click Control Panel.
2. Double-click the System icon. The System Properties dialog box appears.

NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.

3. Click the Performance tab, and then click File System.
4. Click the Troubleshooting tab, and then check Disable System Restore.
5. Click OK. Click Yes, when you are prompted to restart Windows.

Once you have cleaned the virus or other problem from the computer, reenable System Restore by following these directions

To enable Windows Me System Restore:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System, and then click the Performance tab.
3. Click File System, and then click the Troubleshooting tab.
4. Uncheck Disable System Restore.
5. Click OK. Click Yes, when you are prompted to restart Windows.

-----------------------------------

The last is likely a false positive

[Plutox]

To qerryf

I have a similar problem to that of binxter80 namely collected.5.X to which you addressed so I will follow that unless you kindly advise otherwise.
Firstly the same file: C:ProgramFiles\CA\eTrustEZArmor\eTrustEz......AutoDown.exe
which you say is a false positive - so nothing to do here? Actually I have just uninstalled EZArmor AV and Firewall as my trial period was up so that must take care of that,no?

The 2nd is presumably(I am a novice in these matters) a restore item slightly different from binxter80's namely:
C:\SystemVolumeInformation\_restore....

This 'trojan' was picked up just after installing ZoneAlarm recently so I suspect they have been there for a long time with no apparent harm.

I'd be grateful for any comment on this.